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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Configuration and Setup15%- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
Object Manager and Lightning App Builder15%- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Sales and Marketing Applications10%- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Data and Analytics Management17%- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup

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Salesforce Certified Administrator Sample Questions (Q125-Q130):

NEW QUESTION # 125
Which objects can be stored in a folder?

Answer: B,C,D


NEW QUESTION # 126
On the page layout, some standard fields have properties which cannot be changed (e.g.
the Created By and Modified By fields)

Answer: A


NEW QUESTION # 127
A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change?

Answer: E


NEW QUESTION # 128
In which two ways can users access Salesforce from their mobile devices? (Choose two.)

Answer: B,D


NEW QUESTION # 129
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?

Answer: A


NEW QUESTION # 130
......

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