100% Pass 2026 Oracle 1Z0-1064-26: High Pass-Rate New Oracle Fusion Service 2026 Implementation Professional Exam Questions

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Request Management	25%	- Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing
Topic 2: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 3: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Topic 4: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 5: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Topic 6: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q74-Q79):

NEW QUESTION # 74
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can send an e-mail notification to specified recipients.
B. You can modify the workflow to update field values within the SR object.
C. You can generate tasks for the SR object from the workflow.
D. You will be required to code any new workflow actions in Groovy.
E. You can define the workflow to run when certain fields of the SR object are changed.
F. You must make the changes using the Page Composer tool.

Answer: A,B,C,E

NEW QUESTION # 75
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It is configured exclusively via the Engagement Cloud Security Console.
B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C. It enables anonymous users to search the DCS knowledge base.
D. It does not require matching passwords between Engagement Cloud and DCS.

Answer: A,C

NEW QUESTION # 76
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Add the Password Reset component to your DCS application.
C. Enable the "Password Reset" option in the User Administration component.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: A

NEW QUESTION # 77
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Service requests
B. Sales opportunities
C. Contacts
D. Social network
E. Notes

Answer: A,B,D

NEW QUESTION # 78
Select three correct limits and restrictions when importing data from a file.

A. By default, the import starts immediately after it is activated.
B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C. Both create and update operations are available for imported records.
D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

Answer: A,C,D

NEW QUESTION # 79
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