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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Related Certifications: | ITIL Strategy (Version 5) ITIL Product (Version 5) ITIL Transformation (Version 5) ITIL Experience (Version 5) ITIL Foundation Bridge (Version 5) ITIL Service (Version 5) |
| Exam Price: | From US$690.00 |
| Exam Format: | Multiple choice, Single correct answer, Closed book |
| Certificate Validity Period: | 3 years |
| Available Languages: | Italian, French, Polish, English, Japanese, German, Portuguese (Brazil), Spanish, Chinese |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40 questions) |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
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NEW QUESTION # 73
Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?
Answer: A
Explanation:
The correct answer is A. The "organizations and people" dimension of ITIL Version 5 is concerned with how an organization is structured and managed, as well as its roles, responsibilities, systems of authority, communication, culture, skills, and competencies. ITIL states that the way an organization is structured and managed should be well defined and should support its overall strategy and operating model. This makes option A the best answer. Option B, "value streams and processes," focuses on the activities, workflows, and processes used to enable value for stakeholders. Option C, "partners and suppliers," focuses on relationships with external organizations, contracts, suppliers, and service networks. Option D, "information and technology," focuses on the information, data, knowledge, and technologies used in products, services, and management systems. Although all four dimensions must be considered holistically, strategic alignment of organizational structure is specifically addressed by the organizations and people dimension.
NEW QUESTION # 74
Why are management practices important for value chain activities?
Answer: B
Explanation:
Management practices are important because they enable value chain activities by providing the capabilities needed to perform them effectively, so option B is correct. In ITIL, value chain activities are high-level lifecycle activities such as discover, design, build, transition, operate, deliver, support, and acquire. These activities do not happen in isolation. They depend on practices such as architecture, incident management, change enablement, knowledge management, service level management, supplier management, and many others. Practices bring together people, information, technology, partners, and processes to support work in a structured and repeatable way. They do not define the organization's overall purpose, and they do not force a fixed order of execution. Instead, they supply the organizational capability that allows value chain activities to function and connect effectively within the broader value system.
NEW QUESTION # 75
Which BEST defines a digital service ?
Answer: B
Explanation:
The correct answer is B. ITIL Version 5 defines a service as a means of enabling value co-creation by facilitating outcomes that consumers want to achieve, without the consumer having to manage specific costs and risks. In the context of digital product and service management, digital services are enabled through digital products and digital technology. Option B is the best answer because it captures the service concept of enabling value for consumers and correctly links it to digital products without transferring ownership. Option A is closer to the definition of a product, because ITIL defines a product as a configuration of an organization' s resources designed to offer value for a consumer. Option C describes digital transformation, not a digital service. Option D describes the knowledge management practice, which is about maintaining and improving the use of information and knowledge across an organization. A digital service may use knowledge and technology, but its purpose is to enable value through service consumption.
NEW QUESTION # 76
What refers to a detailed document outlining the requirements and characteristics of a product?
Answer: A
Explanation:
A product specification is the detailed document that outlines the requirements and characteristics of a product, which makes option D correct. In ITIL, the specification helps create a shared understanding of what the product is expected to do, how it should behave, what constraints apply, and what quality or acceptance criteria must be met. It serves as a reference point for design, build, testing, transition, and later improvement.
A prototype is different because it is an early model used to explore or validate ideas. A change request is a formal proposal for a change, and a service request is a user request for a standard service action or access. By clearly documenting requirements and critical characteristics, the product specification supports consistency, communication, and effective lifecycle management.
NEW QUESTION # 77
What is the MAIN purpose of the ' discover ' activity?
Answer: B
Explanation:
The main purpose of the discover activity is to align product capabilities with consumer needs and organizational strategy, so option C is correct. Discover is concerned with understanding the market, stakeholders, opportunities, constraints, and strategic direction before design and build work begins. It helps the organization identify what should be created or improved and why that matters. This includes gathering insights, understanding service consumers, exploring demand, and confirming relevance. Developing and testing products belongs more to build and related activities. Securing resources belongs to acquire.
Maintaining and monitoring products belongs to operate. Discover is valuable because it reduces the risk of building the wrong thing and helps ensure that product and service decisions are grounded in value, context, and strategic fit rather than assumptions alone.
NEW QUESTION # 78
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