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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Exam Format:	Scenario-Based, Multiple Response, Multiple Choice
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Certificate Validity Period:	SAP certification stays valid for the current solution release
Passing Score:	70%
Exam Duration:	60 minutes
Available Languages:	English
Exam Price:	$200 USD
Real Exam Qty:	30
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which SAP CX solution would you position to process customer issues?

A. SAP Service Cloud Version 2
B. SAP Sales Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 25
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It enables organizations to deliver personalized customer engagement data.
D. It enables processing of accounting data.
E. It provides permanent awareness of customer expectations.

Answer: A,C,E

NEW QUESTION # 26
Which of the following is a feature of SAP Customer Data Platform?

A. Payload customer error messages
B. Unique customer database
C. Al customer overview
D. Product Workbench

Answer: B

NEW QUESTION # 27
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing expertise in purchase processes
B. Including integration capabilities
C. Offering scalability and flexibility
D. Providing industry expertise

Answer: B,C,D

NEW QUESTION # 28
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration is GDPR compliant
C. Integration monitoring needs to be centralized
D. Integration value mapping needs to be maintained
E. Integration caters for error handling and monitoring

Answer: A,D,E

NEW QUESTION # 29
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