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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager
Exam Number:	820-605
Related Certifications:	Cisco Customer Success Manager Specialist
Certificate Validity Period:	3 years
Real Exam Qty:	55-65
Available Languages:	English
Exam Price:	$250 USD
Exam Format:	Multiple-choice
Exam Duration:	90 minutes
Passing Score:	Variable (750-850 / 1000 Approx.)
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Online (Pearson VUE)
Pre Condition:	No formal prerequisites, but foundational knowledge of Cisco customer success methodologies is recommended
Official Syllabus URL:	https://www.cisco.com/site/us/en/learn/training-certifications/certifications/customer-success-manager/exams-and-training.html

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最新的 Digital Transformation Specialist 820-605 免費考試真題 (Q120-Q125):

問題 #120
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

A. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
B. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
C. Engage the service delivery manager and request two days of free consultation for the customer
D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

答案：A

問題 #121
Refer to the exhibit.

What is the problem with this RACI example?

A. Too many people are accountable for this task.
B. More stakeholders should be involved.
C. No one has multiple roles.
D. Every task should have four people consulted.

答案：A

解題說明：
In a RACI chart, which stands for Responsible, Accountable, Consulted, and Informed, the best practice is to have only one person accountable for each task to ensure clear ownership and avoid confusion. The image shows that three different stakeholders (Stakeholders 2, 4, and 6) are marked as accountable ('A') for Project Task 1, which is not recommended as it can lead to accountability issues and dilute the clarity of who is ultimately answerable for the task's completion. References: Best practices in project management and RACI chart guidelines.

問題 #122
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A. current configuration guide of the product solution
B. KPI that will be improved by the new product solution
C. current existing products that are being displaced by the solution
D. product use case that will achieve the desired outcome

答案：D

解題說明：
Explanation/Reference: https://sixteenventures.com/improve-adoption

問題 #123
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A. Combination of tailored surveys and IT tools-based metrics
B. Measure the number of complaints raised by students
C. Twice yearly student and staff surveys with two
D. Implement staff Super Users to provide feedback

答案：B

問題 #124
The customer wants to increase their market share and protect brands reputation.
Which two business outcomes are critical to the company's success? (Choose two.)

A. credibility
B. sustainability
C. business growth
D. risk management
E. cost efficiency

答案：A,C

問題 #125
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