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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Oracle Fusion Service Overview- Service Configuration Basics
  • 1. Basic setup and administration
    • 2. Security roles and access control
      - Core Service Architecture
      • 1. Fusion Service data model and components
        • 2. Service request lifecycle management
          Reporting and Analytics- Service analytics
          • 1. Dashboards and KPIs
            • 2. Operational reporting
              Integrations and Extensions- Integration capabilities
              • 1. REST APIs and integration flows
                • 2. Third-party system integration
                  Field Service and Dispatch- Field service operations
                  • 1. Scheduling and dispatch rules
                    • 2. Work order management
                      Knowledge Management- Knowledge articles
                      • 1. Creation and lifecycle management
                        • 2. Search and recommendation usage
                          Service Request Management- Customer interaction handling
                          • 1. Omnichannel support processes
                            • 2. Communication templates and notifications
                              - Case and ticket handling
                              • 1. Creation, routing, and assignment rules
                                • 2. SLAs and escalation management

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q23-Q28):

                                  NEW QUESTION # 23
                                  You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
                                  Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

                                  Answer: B


                                  NEW QUESTION # 24
                                  Which two options are true about role synchronization for Digital Customer Service (DCS)?

                                  Answer: B,D


                                  NEW QUESTION # 25
                                  Your customer is asking for a modification of Lookup Types in Service Request.
                                  You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
                                  Which four lookups can be modified from this task list?

                                  Answer: B,C,E,F


                                  NEW QUESTION # 26
                                  Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
                                  What is causing the problem?

                                  Answer: A


                                  NEW QUESTION # 27
                                  Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

                                  Answer: A,B,E


                                  NEW QUESTION # 28
                                  ......

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