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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Objectives
Topic 1: Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Use cases across customer journey 2. Solution capabilities and value propositions
Topic 2: Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Omnichannel customer engagement 2. Customer experience transformation scenarios
Topic 3: Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Personalization and analytics use cases 2. Data-driven customer engagement
Topic 4: Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. End-to-end process integration 2. Data flow between CX and ERP systems

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

NEW QUESTION # 25
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It enables processing of accounting data.
C. It provides permanent awareness of customer expectations.
D. It enables organizations to deliver personalized customer engagement data.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,C,D

NEW QUESTION # 26
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Rapid, continuous innovation by running the latest software version
C. Complex and costly upgrades from custom extensions
D. Efficient operations of IT security and efficiency
E. Data quality and consistency challenges

Answer: A,B,D

NEW QUESTION # 27
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Agent Desktop
C. Case Management
D. Guided Selling
E. Forecasting and Pipeline Management

Answer: A,D,E

NEW QUESTION # 28
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Improved customer satisfaction and retention
C. Innovate and stay ahead
D. Optimize buying lifecycle
E. Lower customer acquisition costs

Answer: A,D,E

NEW QUESTION # 29
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Talent development
B. Absence of agile technology development
C. Organization design
D. Data privacy and management
E. Cross-functional alignment

Answer: A,C,E

NEW QUESTION # 30
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