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Pegasystems PEGACPSSA24V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Performance & System Management		- Performance Analysis 1. System performance monitoring 2. Performance troubleshooting tools - Debugging and Logging 1. Performance tuning techniques 2. Log file analysis
Topic 2: Case Management & Mobile		- Case Management 1. SLAs and urgency configuration 2. Case lifecycle design 3. Routing and approvals - Mobile Application Design 1. Mobile delivery options 2. Certificate sets and mobile security
Topic 3: Security		- Data Security 1. Audit and tracking changes 2. Data encryption - Access Control 1. Security policies and privileges 2. Role-based access control
Topic 4: Application Development	28%	- Rule Management and Architecture 1. Queue Processor vs Job Scheduler 2. Reuse and modular architecture concepts - Enterprise Class Structure 1. Application creation using New Application wizard 2. Circumstancing and application behavior 3. Rule resolution and rule availability 4. Define enterprise class structure

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Pegasystems Certified Pega Senior System Architect 24 Sample Questions (Q298-Q303):

NEW QUESTION # 298
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
Response:

A. Claim Investigation
B. Investigate Fraud
C. Fraud Claim
D. Investigate Claim

Answer: A

NEW QUESTION # 299
An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill.
Which one of the following routing approaches would you use?
Response:

A. Route requests to a decision table which routes the request to a work group in a location where there are users who have appraisal skills.
B. Route requests to a reporting manager who assigns the request to an available user to ensure fast processing.
C. Route requests to a work group that uses skill rating parameters for work group members.
D. Route directly to a user who is a member of work group that uses skill rating parameters.

Answer: C

NEW QUESTION # 300
In which two of the following situations would you simulate an integration?
(Choose Two)
Response:

A. You need to test each flow path in the case processing.
B. The service has slow response times.
C. The connector is configured to use global resource settings.
D. The service is not available yet.

Answer: A,D

NEW QUESTION # 301
A service level agreement rule describes the following behavior:

The service level provides a four-hour initial delay. If the case urgency (.pxUrgencyWork) is set to 10 and the case reaches the assignment at 9am Monday, what is the assignment urgency at 12pm Wednesday? Response:

A. 0
B. 1
C. 2
D. 3

Answer: D

NEW QUESTION # 302
Which statement demonstrates a well-written business objective?
Response:

A. Passwords must be at least eight characters.
B. Reduce inaccurate claims to less than 10 percent of all claims.
C. Require HR VP approval for sabbatical leave.
D. Allow up to 200 concurrent users.

Answer: B

NEW QUESTION # 303
......

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