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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities |
| Topic 2: OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| Topic 3: Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers |
| Topic 4: FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs |
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NEW QUESTION # 177
A business has a requirement to display an account and all of the associated contacts on a page.
The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border. Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers
Answer: A,C
Explanation:
The two FlexCard features that the consultant should recommend to meet these requirements are Datatable and Repeat Block. A Datatable element can display a list of records in a tabular format, with columns for each field and rows for each record. The consultant can use a Datatable element to display the contacts for an account, with options to edit or send a message. A Repeat Block element is a container that can display multiple instances of a FlexCard based on a data source. The consultant can use a Repeat Block element to display a FlexCard for each contact, and use a condition to apply a blue border for the primary contact
NEW QUESTION # 178
which of the following are Integration Procedure Actions?
Answer: D
Explanation:
The type of action that the consultant should recommend to meet this new requirement is Email. An Email action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email action to add a new action to the FlexCards that sends an email to the customer with a summary report attached
NEW QUESTION # 179
A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets. What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?
Answer: B
Explanation:
Decision Matrices and Expression Sets are used to perform calculations, apply conditional logic, and evaluate business rules in OmniStudio.
The primary benefit (A) is that they enable calculations on matrix lookups and variables.
Decision Matrices allow for defining complex rules based on multiple conditions (e.g., determining discount percentages based on customer type).
Expression Sets allow for calculations and formulas to process data dynamically.
NEW QUESTION # 180
A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?
Answer: B
Explanation:
The best way to integrate Salesforce Knowledge with an OmniScript is to dynamically retrieve articles based on user inputs.
A DataRaptor Extract or Integration Procedure can fetch Knowledge Articles based on values entered in the OmniScript fields (e.g., case type, keywords).
NEW QUESTION # 181
What is the purpose of Step elements in an OmniScript?
Answer: B
Explanation:
Step elements (A) - The Step element is used in OmniScripts to break down the script into multiple pages or sections. This helps organize the user flow and enhances the user experience by making long processes more manageable.
NEW QUESTION # 182
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