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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation (Version 5)
Exam Number:ITIL-5-Foundation
Exam Format:Multiple-choice
Related Certifications:ITIL 4 Foundation
ITIL 4 Strategic Leader
ITIL 4 Managing Professional
ITIL 4 Extension Modules
Passing Score:65%
Available Languages:Polish, Japanese, Portuguese, Chinese (Simplified), Spanish, English, French, German, Italian, Chinese (Traditional)
Exam Price:USD 383
Exam Duration:60 minutes
Certificate Validity Period:3 years
Real Exam Qty:40
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online (proctored) or at a Pearson VUE test center
Pre Condition:No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 2
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 3
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 4
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 5
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 6
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 7
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 8
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 9
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.

ITIL Foundation (Version 5) Sample Questions (Q39-Q44):

NEW QUESTION # 39
What is the role of a governing body in an organization?

Answer: B

Explanation:
The governing body is accountable at the highest level for the organization's performance and compliance, so option A is correct. In ITIL, governance ensures that the organization is directed and controlled in a way that aligns with stakeholder expectations, legal and regulatory obligations, and strategic objectives. The governing body does not usually perform day-to-day operations or manage technical product details directly. Instead, it evaluates the environment and stakeholder needs, directs priorities and policies, and monitors performance and conformance. Financial reporting may be one concern, but governance is much broader and includes value creation, risk, compliance, ethics, and strategic oversight. This high-level accountability is essential because it connects leadership intent with responsible management and assures stakeholders that the organization is being guided appropriately.


NEW QUESTION # 40
Which BEST describes service actions ?

Answer: A

Explanation:
In ITIL Version 5, service actions are part of the way services enable value for consumers. A service is defined as a means of enabling value co-creation by facilitating outcomes that consumers want to achieve, without the consumer having to manage specific costs and risks. Service value is created when the service provider supports the consumer's desired outcomes while helping manage or reduce relevant costs and risks.
Option C is correct because service actions are the actions performed by the service provider, or jointly by the provider and consumer, to support the consumer's needs and enable value. This reflects ITIL's emphasis on co-creation of value in service relationships. Option A describes digital resources more generally, not service actions. Option B is closer to the definition of a service, but it is incomplete and not specific to service actions. Option D describes access to provider resources under agreed terms, which is a different component of a service offering, not service actions.


NEW QUESTION # 41
Why is project management important in ITIL?

Answer: C

Explanation:
ITIL Version 5 presents project management as a complementary practice used when organizations need a temporary structure to coordinate work across teams and deliver change in a controlled way. In the build section, ITIL notes that when work is split across specialized teams, organizations may involve project management techniques and create a temporary project management team to mitigate communication issues, longer cycles, and unclear responsibility. ITIL also defines a project as a temporary structure created for delivering one or more business products according to an agreed business case, and the project management practice as ensuring projects are successfully delivered. This supports option D best, because project management enables structured delivery of change while ongoing services continue to operate. Option C sounds plausible, but the question asks why project management is important in ITIL generally, not only for time-bound initiatives. Option A refers more to operational management, and B concerns governance, not project management. Since ITIL positions project management as a way to structure change delivery within the broader lifecycle and management system, D is the strongest verified answer.


NEW QUESTION # 42
Which of the following describes a management practice?

Answer: A

Explanation:
A management practice is best described as a set of organizational resources and capabilities designed to perform work or accomplish an objective, which makes option B correct. In ITIL, a practice is broader than a process. It includes not only activities and workflows, but also roles, competencies, information, technology, partners, and other resources needed to perform effectively. This reflects the Four Dimensions and ITIL's holistic approach. Option A and D describe value streams or processes more closely, depending on interpretation. Option C refers more to a model or visualization of value co-creation rather than a practice.
Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.


NEW QUESTION # 43
What BEST describes an event?

Answer: B

Explanation:
An event is best described as any change of state that has significance for the management of a service, so option C is correct. In ITIL, events are not automatically negative. They may indicate normal operations, warnings, thresholds being crossed, or conditions that require attention. Event management helps organizations observe and respond appropriately to what is happening in live systems. A user request is a service request, not an event. A sudden damaging occurrence may be an incident or disaster, depending on context. The addition or removal of something affecting services relates more to a change or configuration item context. By defining events broadly as significant state changes, ITIL enables organizations to monitor services proactively and respond before issues become major service interruptions.


NEW QUESTION # 44
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