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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Think and work holistically
- Optimize and automate
- Start where you are
- Keep it simple and practical
- Focus on value
- Collaborate and promote visibility
- Progress iteratively with feedback
Understand the four dimensions of service management- Information and Technology
- Value Streams and Processes
- Organizations and People
- Partners and Suppliers
Understand the activities of the service value chain- Design & Transition
- Plan
- Improve
- Deliver & Support
- Engage
- Obtain/Build
Understand the purpose and components of the ITIL service value system- Service Value Chain
- Continual Improvement
- Practices
- Governance
- Guiding Principles
Know the purpose and key terms of 15 ITIL practices- Information Security Management
- Incident Management
- Continual Improvement
- Relationship Management
- Service Desk
- Deployment Management
- Service Configuration Management
- Supplier Management
- IT Asset Management
- Change Control
- Monitoring and Event Management
- Service Level Management
- Release Management
- Problem Management
- Service Request Management
Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor

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EXIN ITIL 4 Foundation Sample Questions (Q280-Q285):

NEW QUESTION # 280
What is the starting point for optimization?

Answer: B


NEW QUESTION # 281
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

Answer: D


NEW QUESTION # 282
What is the purpose of the `deployment management' practice?

Answer: C


NEW QUESTION # 283
What does the `C' in `RACI' refer to?

Answer: D


NEW QUESTION # 284
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

Answer: A


NEW QUESTION # 285
......

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