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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Objectives
Topic 1: Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Omnichannel customer engagement 2. Customer experience transformation scenarios
Topic 2: Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Solution capabilities and value propositions 2. Use cases across customer journey
Topic 3: Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. Data flow between CX and ERP systems 2. End-to-end process integration
Topic 4: Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Personalization and analytics use cases 2. Data-driven customer engagement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to retain an existing installed base of solutions.

Answer: B

NEW QUESTION # 11
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent awareness of customer expectations.
B. It enables processing of accounting data.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It enables organizations to deliver personalized customer engagement data.
E. It provides seamless connectivity to teams with the correct information at the right time.

Answer: A,D,E

NEW QUESTION # 12
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can analyze customer preferences for communication.
C. You can migrate data using the Data Workbench.
D. You can manage customer segments.

Answer: B

NEW QUESTION # 13
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM
B. SAP Successfactors
C. SAP Analytics Cloud
D. SAP Customer Data Cloud

Answer: A,C,D

NEW QUESTION # 14
Which of the following is a feature of SAP Customer Data Platform?

A. Unique customer database
B. Product Workbench
C. Payload customer error messages
D. Al customer overview

Answer: A

NEW QUESTION # 15
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