Cisco - The Best 500-442 - Real Administering Cisco Contact Center Enterprise Dumps Free

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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Overview20%- Explain call flow
- Describe access tools
- Understand Contact Center basics
- Describe CCE components and architecture
Reporting10%- Utilize Cisco Unified Intelligence Center (CUIC)
Basic Calls and Agent Settings20%- Configure basic agent functionality
- Configure basic call treatment
- Deploy basic call settings
- Build basic ICM scripts
Advanced Features10%- Understand CCE features beyond default settings
Advanced Configuration20%- Configure RONA support
- Configure roles and departments
- Implement VXML applications
Configuration and Implementation20%- Utilize Finesse administration tool
- Implement precision routing
- Configure agent teams and supervisors

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q34-Q39):

NEW QUESTION # 34
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

Answer: D,E


NEW QUESTION # 35
Which VVB CLI command can set an individual media file to an expired state?

Answer: A

Explanation:
The correct Command Line Interface (CLI) command to set an individual media file to an expired state in Cisco Virtualized Voice Browser (VVB) is:D.set VVB cache stale_cache_entry <cache_entry_url>This command is used to manually mark a specific media file in the cache as stale, forcing the VVB to fetch a fresh copy of the media file the next time it is requested.References:Cisco VVB administration guides and CLI reference documents provide detailed instructions on using CLI commands, including managing cache entries.


NEW QUESTION # 36
What are two parts of a Single Sign-on message flow? {Choose two.)

Answer: A,D

Explanation:
the Single Sign-on message flow consists of two parts: first, the Identity Service (IdS) detects whether the user has a valid access token, and if not, the Identity Provider (IdP) provides a login page for authenticating the user. Once the user is authenticated, the browser issues a PUT of the Finesse desktop with an access token.
In a Single Sign-on (SSO) message flow for Cisco's contact center solutions, two key parts include:B.IdS (Identity Service) detects the user has a valid access token:When a user attempts to access a service, the Identity Service checks if the user's access token is valid, indicating they are already authenticated.D.IdP (Identity Provider) provides a login page for authenticating the user:If the user does not have a valid access token, the Identity Provider will present a login page where the user can authenticate themselves.References:Cisco's documentation on SSO implementation in contact center environments details the SSO message flow, including the roles of Identity Services and Identity Providers in authenticating users.


NEW QUESTION # 37
What are two default CCB VXML applications that could be modified? (Choose two.)

Answer: D,E


NEW QUESTION # 38
What are two possible Outbound Dialing Modes? (Choose two.]

Answer: D,E

Explanation:
In Cisco Outbound Option for Contact Center solutions, two possible Outbound Dialing Modes include:B.Preview Mode:In this mode, agents are presented with call information prior to the call being placed, giving them an opportunity to review the customer's details and prepare for the interaction.E.Predictive Mode:This mode uses statistical algorithms to predict when agents will become available and places calls in anticipation of that availability, maximizing agent efficiency and reducing idle time.References:Cisco's documentation on Outbound Option includes detailed explanations of different dialing modes, including Preview and Predictive modes, and their implementation in outbound campaigns.


NEW QUESTION # 39
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