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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	15%	- Data protection and retention policies - Audit and monitoring - Security governance and compliance
Topic 2: Workspace Administration	9%	- Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design
Topic 3: Channel and User Group Administration	28%	- Channel types and management - Archiving and deletion policies - User group creation and administration
Topic 4: Enabling Slack Success	15%	- Analytics and usage measurement - Adoption strategy and best practices - Optimization and training
Topic 5: Fundamentals	9%	- Workspace and organization settings and dashboards - Slack paid plan features - User roles and responsibilities
Topic 6: App Administration	10%	- Workflow Builder usage - App installation and configuration - Integration management
Topic 7: User Lifecycle Management	14%	- User provisioning methods - Authentication and access control - Guest account management

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Salesforce Certified Slack Administrator Sample Questions (Q141-Q146):

NEW QUESTION # 141
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
B. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
C. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
D. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

Answer: A

Explanation:
Moving sales channels into the Global workspace and making default channels private would:
* Create confusion and friction in adoption.
* Reduce transparency and cross-functional collaboration.
Slack documentation highlights:
"Workspaces should be structured to align naturally with how teams operate. Making core channels private may limit discoverability and collaboration, which contradicts Slack's goals for connection and transparency." Options B, C, and D promote transparency and collaboration, which is the intended use of Slack across cross- functional teams.
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Strategies)
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NEW QUESTION # 142
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?

A. Disconnect all shared connection points with the offensive user's organization using the Connections menu.
B. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
C. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
D. Remove the user from all of their channels in bulk using the External People menu.

Answer: D

Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 143
You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?

A. Ask members to include the project name in the channel description upon channel creation.
B. Create a naming convention for each of the three projects, and add them as default channel naming prefixes.
C. Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.
D. Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.

Answer: B

Explanation:
Slack best practices for organized workspaces state:
"Establishing and enforcing naming conventions helps members easily identify the purpose of a channel at a glance and maintain workspace organization." Apps (A) aren't necessary for simple naming. Asking for descriptions (B) is unreliable. Spreadsheets (C) are cumbersome and not visible at channel creation.
(Reference: Slack Administration Study Guide - Best Practices for Channel Naming)
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NEW QUESTION # 144
You're an Org Owner on your organization's Slack Enterprise Grid instance. An employee recently quit, and there's concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.
What should you do? (Select the best answer.)

A. Access your security information and event management (SIEM) tool to view actions logged by the former employee.
B. Use the member analytics dashboard to confirm the former employee's account activity.
C. Export the former employee's access logs from the admin dashboard.
D. Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.

Answer: A

Explanation:
Slack recommends for Enterprise Grid:
"Use your SIEM (Security Information and Event Management) tool integrated with Slack to review detailed logs of user activity and detect any suspicious behavior." The SIEM integration provides deeper, real-time, and historical access tracking, compared to basic admin dashboards or member analytics.
(Reference: Slack Administration Study Guide - Monitoring Security Events and Activity Logs)

NEW QUESTION # 145
A bank must archive all communications for several years due to a new government regulation. Your compliance department wants to understand how best to meet these requirements for Slack.
Which feature should you leverage to meet these regulatory requirements?
(Select the best answer.)

A. Data Loss Prevention (DLP)
B. Mobile Device Management (MDM)
C. Enterprise Key Management (EKM)
D. eDiscovery

Answer: D

Explanation:
For long-term archiving and compliance with regulatory requirements:
"eDiscovery integrations allow organizations to collect, archive, and export Slack messages and files to meet legal, regulatory, and compliance needs." DLP (A) focuses on preventing data leaks. MDM (B) secures mobile access, and EKM (C) controls encryption keys but does not inherently archive data.
(Reference: Slack Administration Study Guide - Security and Compliance - eDiscovery Integration)
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NEW QUESTION # 146
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