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Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Topic 1: Implement security and governance- Security model
  • 1. Security roles and privileges
    • 2. Business units and teams
      - Field and record security
      • 1. Field-level security profiles
        • 2. Access control and sharing rules
          Topic 2: Manage Dataverse and customer data- Data management
          • 1. Data import and export
            • 2. Duplicate detection and data quality
              - Dataverse data model
              • 1. Tables and relationships
                • 2. Columns and data types
                  Topic 3: Configure Dynamics 365 Customer Experience applications- Customize user experience
                  • 1. Command bar customization
                    • 2. Business rules and business process flows
                      - Configure model-driven apps
                      • 1. App navigation and sitemap configuration
                        • 2. Forms, views, and dashboards customization
                          Topic 4: Configure automation and integrations- Integration scenarios
                          • 1. Integration with other Dynamics 365 apps
                            • 2. Plugin and extension overview
                              - Power Platform automation
                              • 1. Power Automate flows for Dynamics 365
                                • 2. Business process automation scenarios

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                                  Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q46-Q51):

                                  NEW QUESTION # 46
                                  You need to create a Trend chart.
                                  Which two types of columns can you add to the Trend chart? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.

                                  Answer: B,C

                                  Explanation:
                                  Only Roll up and Calculated type columns have the checkbox option for "Show in Trend Chart", for other types of columns (e.g. Quota column which has Simple type) this checkbox option is hidden as shown below:
                                  Note:
                                  Enhanced configuration is available for the Trend chart and Flow chart within Microsoft Dynamics 365 Sales Insights.
                                  Enable Trend chart using the "Show in Trend Chart" checkbox setting:
                                  The Trend chart is now available as a part of the Predictive forecasting feature.
                                  You need to select/deselect the "Show in Trend Chart" checkbox at the time of configuring the specific column inside the forecast configuration.
                                  Navigate to App settings > under Forecast configurations > Open the appropriate "Forecast configuration" record > navigate to the "Layout" step > under the appropriate column (e.g. Won column) > click on the setting icon as highlighted below:

                                  Only Roll up and Calculated type columns have the checkbox option for "Show in Trend Chart", for other types of columns (e.g. Quota column which has Simple type) this checkbox option is hidden as shown below:

                                  Reference:
                                  https://www.inogic.com/blog/2022/10/enhanced-trend-and-flow-chart-in-sales-forecasting-within-dynamics-365-crm/


                                  NEW QUESTION # 47
                                  HOTSPOT
                                  A sales manager needs to set up goals in Dynamics 365 Sales for salespeople.
                                  The measurement of goals must be based on the total deal amount upon closing an opportunity.
                                  The fiscal year for the goals must be based on the calendar year.
                                  You need to create the rollup query for the goal metrics.
                                  Which options should you select? To answer, select the appropriate options in the answer area.
                                  NOTE: Each correct selection is worth one point.

                                  Answer:

                                  Explanation:

                                  Explanation:


                                  NEW QUESTION # 48
                                  You need to configure the required audit settings.
                                  Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two. NOTE: Each correct selection is worth one point.

                                  Answer: A,D

                                  Explanation:
                                  Enable Auditing on Columns (Options A and D):
                                  Enabling auditing on specific columns like Dietary requirements and Email address ensures that any changes to these fields are tracked. This meets Terra Flora's requirement to log changes to these fields along with details of who made the changes and the timestamp.
                                  Enable Auditing on Pet and Contact Tables (Options B and C):
                                  By enabling auditing at the table level for Pet and Contact, you ensure that any updates to these tables, including changes to all associated columns, are recorded. This broad setting ensures full coverage of auditing for both tables.
                                  Enable Audit User Access (Option F):
                                  This option is recommended to track when users access certain data, which can help with compliance and monitoring user interactions with sensitive data.
                                  Option E (Start Read Auditing):
                                  Read auditing tracks when records are read. If compliance requires monitoring every time a record is accessed, enabling this could be necessary; however, the primary focus is on modifications rather than access alone.
                                  Reference from Microsoft Documentation:
                                  For setting up auditing, see Auditing overview for Dynamics 365.


                                  NEW QUESTION # 49
                                  You are a Dynamics 365 administrator. The sales team uses goals to track actual to target opportunity amounts.
                                  A salesperson reviews their goals chart and observes the following:
                                  * An opportunity updated today is not included in the chart.
                                  * The time period for the goal is not accurate.
                                  You need to resolve these issues.
                                  What should you do? To answer, select the appropriate options in the answer area.
                                  NOTE: Each correct selection is worth one point.

                                  Answer:

                                  Explanation:

                                  Reference:
                                  Time Period for the Goal is Inaccurate: Have the manager update the goal If the goal's time period is incorrect, the data might not align with the expected reporting period. To correct this, you need to have the manager update the goal to ensure that the time period accurately reflects the intended tracking duration.
                                  Managers typically have the required permissions to adjust goal settings, including the start and end dates, which directly affect how goals are calculated and displayed.
                                  By updating the roll-up settings and ensuring the goal's time period is correct, you can address these issues, ensuring that the goal chart reflects accurate and up-to-date information for the sales team.


                                  NEW QUESTION # 50
                                  A company manufactures widgets. Widgets can be sold in the following ways:

                                  The company discovers that customers want to buy widgets individually.
                                  You need to add a unit named Each.
                                  What should you do?

                                  Answer: A

                                  Explanation:
                                  In Dynamics 365 Sales, unit groups define how products are sold in different quantities. The base unit is the smallest unit of measure in a unit group. Since customers now want to buy widgets individually, the smallest unit (Each) should be set as the base unit for all other units (Box, Case, and Pallet).


                                  NEW QUESTION # 51
                                  ......

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