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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Plan and execute change management activities - Create training materials and end-user guides - Develop user adoption strategy and documentation - Define support processes and escalation paths |
| Topic 2: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Implement error handling and logging - Configure Site.com analytics and reporting |
| Topic 3: Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Design data access and visibility rules - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure |
| Topic 4: Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges - Identify key stakeholders and user personas |
| Topic 5: Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Configure email and notification templates - Build and configure Experience Builder pages and components - Implement search functionality and content tagging |
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NEW QUESTION # 71
Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
Answer: D
Explanation:
To troubleshoot the problem of the site taking a long time to load, the system administrator should use Salesforce Community Page Optimizer. This is a tool that analyzes the performance of an Experience Cloud site and provides recommendations for improving the page load time. The tool checks for issues such as component density, image size, caching settings, and network latency.
NEW QUESTION # 72
Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers
Answer: B,C,D
Explanation:
DealRegistration allows UMS to enable its partners to register deals and work with UMS on sales opportunities. UMS can also set up approval processes and validation rules for deal registration and track the deal status and revenue. Lead Distribution allows UMSto assign leads to partners based on predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion rate and partner performance. Market Development Fund allows UMS to allocate funds to partners for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets, approval workflows, and reports for market development fund.
NEW QUESTION # 73
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
Answer: C
Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.
NEW QUESTION # 74
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers
Answer: B,D
Explanation:
Two reasons causing this issue are C and D. To create a partner user for their Partner Community, the Salesforce administrator needs to have two requirements met: The account record associated with the contact record must be enabled as a partner, which means that it has the Is Partner checkbox checked. This indicates that the account is part of your partner network and can access your Partner Community site. The Salesforce administrator must be marked as a delegated administrator on the partner account, which means that they have limited administrative privileges to perform certainuser management tasks on behalf of an administrator. This allows them to create partner users from contact records without having full system administrator access.
NEW QUESTION # 75
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
Answer: A,C
Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
* Ensure that the Accountfield is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
* Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.
NEW QUESTION # 76
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