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EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a widely recognized certification that is designed to provide candidates with a fundamental understanding of the ITIL framework. The ITIL framework is a set of best practices that are used to manage IT services and support business objectives. ITIL 4 Foundation certification is ideal for IT professionals who want to gain a better understanding of the ITIL framework and how it can be applied to their organizations.

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The ITIL 4 Foundation certification is suitable for professionals who are involved in the delivery, support, or management of IT services, or those who wish to gain a basic understanding of ITSM. It is also recommended for individuals who are seeking to pursue advanced ITIL certifications, such as the ITIL 4 Managing Professional or ITIL 4 Strategic Leader. ITIL 4 Foundation certification is globally recognized and can enhance the career prospects of IT professionals.

EXIN ITIL 4 Foundation Sample Questions (Q369-Q374):

NEW QUESTION # 369
What is used as a tool to help define and measure performance?

A. A change schedule
B. An incident record
C. A service level agreement
D. A continual improvement register

Answer: C

NEW QUESTION # 370
Which value chain activity is concerned with the availability of service components?

A. Plan
B. Obtain/build
C. Deliver and support
D. Design and transition

Answer: B

NEW QUESTION # 371
Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows

A. 3 and 4
B. 1 and 2
C. 1 and 4
D. 2 and 3

Answer: B

NEW QUESTION # 372
Which function is responsible for the management of a data centre?

A. Service desk
B. Technical management
C. Facilities management
D. Application management

Answer: C

NEW QUESTION # 373
Which statement about outcomes is CORRECT?

A. An output can be enabled by one or more outcomes
B. Outcomes are how the service performs
C. An outcome is a tangible or intangible activity
D. An outcome can be enabled by more than one output

Answer: D

NEW QUESTION # 374
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