C_BCSCX_2502證照資訊 & C_BCSCX_2502參考資料
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SAP C_BCSCX_2502 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| SAP Customer Experience Solutions, Processes and Strategy | 41-50% | - Business Process Integration
- 1. Lead-to-cash processes
- 2. Integration with SAP Business Suite
- 3. Omnichannel customer engagement
- SAP CX Portfolio
- 1. SAP Emarsys and customer engagement
- 2. Customer data and experience management
- 3. SAP Commerce Cloud capabilities
- 4. SAP Sales Cloud and Service Cloud positioning
|
| Customer Experience Use Cases and Industry Scenarios | 11-20% | - Industry Applications
- 1. B2B and B2C commerce use cases
- 2. Customer loyalty and retention strategies
- 3. Retail customer experience scenarios
|
| Business Value, Opportunity and Differentiators | 31-40% | - Customer Experience Strategy
- 1. Explain customer-centric business transformation
- 2. Position SAP Customer Experience portfolio value
- 3. Identify competitive differentiators
|
>> C_BCSCX_2502證照資訊 <<
C_BCSCX_2502參考資料 & C_BCSCX_2502認證
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最新的 SAP Certified Associate C_BCSCX_2502 免費考試真題 (Q21-Q26):
問題 #21
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
- A. Guided Selling
- B. Forecasting and Pipeline Management
- C. Case Management
- D. Agent Desktop
- E. Intelligent Lead Score
答案：A,B,E
問題 #22
Which application would you use to execute an email campaign for a target group?
- A. SAP Emarsys
- B. SAP Commerce Cloud
- C. SAP Service Cloud Version 2
- D. SAP Customer Data Cloud
答案：A
問題 #23
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?
- A. By connecting and delivering data from the value chain and process flow
- B. By providing a dedicated self-service experience as a forecast
- C. By focusing on back-end service operations
- D. By executing marketing campaigns for product service
答案：A
問題 #24
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Coupon campaigns
- B. Pricing conditions
- C. Service orders
- D. Opportunities
答案：B,C
問題 #25
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?
- A. SAP Business Al
- B. SAP Workzone
- C. SAP Customer Data Cloud
- D. SAP Datasphere
答案：D
問題 #26
......
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