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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware and Network Troubleshooting | 26% | - Troubleshooting methodology - Common symptoms and root causes - Mobile device troubleshooting - Network troubleshooting - Hardware troubleshooting - Printers and multifunction devices |
| Topic 2: Networking | 20% | - Network configurations - Network hardware and devices - Network protocols and services - Network connectivity - Network troubleshooting - IP addressing and subnetting basics |
| Topic 3: Virtualization and Cloud Computing | 12% | - Cloud concepts and models (IaaS, PaaS, SaaS) - Virtual machine concepts - Virtualization fundamentals - Cloud and virtualization troubleshooting - Cloud connectivity and configuration |
| Topic 4: Mobile Devices | 15% | - Mobile device configuration - Mobile device management (MDM) - Mobile device synchronization - Mobile device troubleshooting - Cellular connectivity and settings |
| Topic 5: Hardware | 27% | - BIOS/UEFI and firmware - Peripheral devices and connections - Power supplies and connectors - PC hardware and peripherals - Storage devices (HDD, SSD, NVMe) - RAM types and installation - CPU and expansion cards |
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NEW QUESTION # 238
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?
Answer: C
Explanation:
After determining the issue is likely on the remote server, the technician should test the theory to confirm the root cause before proceeding.
NEW QUESTION # 239
A support technician receives a call stating that a user has added a device to the network. The user used the same configurations from another workstation. When both workstations are turned on, neither can access the network reliably. Which of the following is the most likely cause of the issue?
Answer: A
Explanation:
If two devices have thesame static IP address, anIP conflictoccurs. This results in both devices being intermittently disconnected or unable to communicate on the network. It's a common mistake when copying configurations manually.
Option B:DNS conflicts wouldn't cause total disconnection - and wouldn't occur just from copying IP settings.
Option C:A cable issue would only affect one workstation.
Option D:Switchport security issues wouldn't affect both machines simultaneously unless port security was configured very specifically.
CompTIA A+ Core 1 Exam Objective Reference:
Objective 2.6: Given a scenario, configure and troubleshoot network connectivity.
NEW QUESTION # 240
The Chief Information Security Officer asks a technician to inventory desktop PCs to determine which ones meet the requirements for Secure Boot. The technician must also configure the PCs for non-user-controllable keys. Which of the following are necessary to meet the enhanced security requirements? (Select two).
Answer: C,F
Explanation:
Comprehensive and Detailed Explanation From Exact Extract (Aligned With CompTIA A+ 220-1201 Study Guide) To run Secure Boot, the system must have:
# UEFI firmware (not legacy BIOS)
Secure Boot is a UEFI feature that validates bootloaders using digitally signed keys stored in secure firmware.
# TPM (Trusted Platform Module)
The TPM stores cryptographic keys in tamper-resistant hardware, enabling secure key management that cannot be altered by normal users.
CompTIA materials describe TPM as essential for enhanced platform security and for storing validated boot keys when Secure Boot is enabled.
Together, UEFI + TPM provide:
* Verified boot loader
* Hardware-level key protection
* Prevention of unauthorized OS tampering
* Non-user-controllable secure key storage
Why the other options are incorrect
A). VDI - Virtual desktops; unrelated to Secure Boot hardware requirements.
B). BIOS password - Helps protect firmware settings but is not required for Secure Boot.
E). Disabled boot drive - Irrelevant to Secure Boot.
F). USB permissions - Not part of Secure Boot requirements.
Final Answer: C, D
NEW QUESTION # 241
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?
Answer: C
Explanation:
After determining the issue is likely on the remote server, the technician should test the theory to confirm the root cause before proceeding.
Why Not A (Document the findings): Documentation comes after confirming the issue.
Why Not C (Gather information): Information gathering is already completed.
Why Not D (Establish a plan of action): This is done after confirming the issue.
CompTIA A+ Exam Reference: Core 2 (220-1102), Section 3.1, troubleshooting methodology.
NEW QUESTION # 242
A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type. Which of the following would most likely cause the issue?
Answer: B
Explanation:
If flipping the cable helps but the problem is isolated to this device (not others of the same type), the most likely cause is a dirty or damaged charging port on the device itself. Dirt or debris inside the port can prevent a good electrical connection, causing the cable to work intermittently.
NEW QUESTION # 243
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