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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Four Dimensions of Service Management	- Value streams and processes - Partners and suppliers - Organizations and people - Information and technology
Topic 2: Key Concepts of Service Management	- Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship
Topic 3: ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 4: ITIL Service Value System (SVS)	- Service value chain - Continual improvement - Governance - Opportunity, demand, and value - Guiding principles

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EXIN ITIL 4 Foundation Sample Questions (Q119-Q124):

NEW QUESTION # 119
Which describes the utility of a service?

A. A service that supports the performance of the consumer
B. A service that is fit for use
C. A service that increases constraints on the consumer
D. A service that meets its service level targets

Answer: A

NEW QUESTION # 120
What is the starting point for optimization?

A. Determining where the most positive impact would be
B. Standardizing practices and services
C. Securing stakeholder engagement
D. Understanding the vision and objectives of the organization

Answer: D

NEW QUESTION # 121
Which dimension includes the knowledge needed for the management of services?

A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes

Answer: C

NEW QUESTION # 122
Which statement about a 'continual improvement register' is CORRECT?

A. It should be used to capture user demand
B. There should only be one for the whole organization
C. It should be re-prioritized as ideas are documented
D. It should be managed at the senior level of the organization

Answer: C

NEW QUESTION # 123
What is the purpose of the 'deployment management' practice?

A. To move new or changed components to live environments
B. To make new or changed services available for use
C. To set clear business-based targets for service performance
D. To ensure services achieve agreed and expected performance

Answer: A

NEW QUESTION # 124
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