Quiz 2026 Unparalleled Oracle 1Z0-1064-26 Dumps Cost

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security

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Relevant 1Z0-1064-26 Answers & Latest 1Z0-1064-26 Braindumps Questions

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q71-Q76):

NEW QUESTION # 71
In which three situations can default coverage be applied?

A. for a specific SR status
B. globally, to all service requests that do not have any other coverage
C. for a specific SR category
D. to a specific customer account
E. for a specific period of time

Answer: B,C,E

NEW QUESTION # 72
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4
B. 3,2,4,1
C. 1,3,2,4
D. 2,4,3,1

Answer: A

NEW QUESTION # 73
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Modify the default values in the Capacity fields for the channels.
B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
D. Select the Manage Capacities task.

Answer: A,B

NEW QUESTION # 74
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. Entitlement rules are not valid for the service request.
B. No default coverages are set up.
C. The Starts When criteria of the milestones is not True.
D. The scheduled process has not been set up.

Answer: B,C,D

NEW QUESTION # 75
Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.
B. No standard reports on milestones are provided.
C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Answer: A,C

NEW QUESTION # 76
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