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NEW QUESTION # 114
While setting up Advanced Therapy Management, a consultant wants to have patients associated to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer ' s process. What should the consultant clone to customize for the customer, while leveraging out-of- the-box Health Cloud functionality?
Answer: D
Explanation:
Advanced Therapy Management enrollment and Care Program onboarding workflows are built using standard Salesforce Flows, which can be cloned and customized. Advanced Therapy Management coordinates complex personalized-treatment journeys, including multi-step scheduling and therapy orchestration for activities such as apheresis, manufacturing, and infusion. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Flow) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Advanced Therapy Management
NEW QUESTION # 115
A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:
A list of all payer organizations
The plans offered by a given payer
The standard benefits available under a plan
Which plan a given patient is enrolled in and their specific insurance details Which set of objects should a consultant implement to meet these requirements?
Answer: B
NEW QUESTION # 116
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility.
Which Health Cloud feature should a consultant implement to fulfill this requirement?
Answer: A
NEW QUESTION # 117
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer: A,B,D
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Record Alerts:
Notify agents of important or recent changes in patient information.
Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
- Contact Center for Health Cloud Overview
Timeline:
Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
- Health Cloud: Enhanced Timeline
Member Plan FlexCard:
Displays key patient insurance information directly on the record page.
Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
- OmniStudio: FlexCards
Other Options:
A . Identity Verification: Used for verifying caller identity, not information display.
D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Reference:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
NEW QUESTION # 118
An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.
Which encryption solution supports the encryption of files in this scenario?
Answer: D
Explanation:
Step-by-Step Explanatio n:
Requirement:
Encrypt files in a full sandbox instance.
Salesforce Shield Platform Encryption:
Provides encryption of files and attachments at rest across Salesforce environments (including sandboxes).
"Use Shield Platform Encryption to encrypt files and attachments stored in Salesforce, including those in sandbox environments."
- Salesforce Shield Platform Encryption Guide
Other Options:
Classic Encryption: Only encrypts a limited set of standard fields, not files or attachments.
Salesforce Data Mask: Masks data for sandbox use, but does not encrypt files for runtime.
Industry Data Security: Not a Salesforce product for file encryption.
Reference:
Shield Platform Encryption Guide
NEW QUESTION # 119
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