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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models
Topic 2: Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics
Topic 3: Business Acumen	30%	- Evaluate products and services to meet customer goals - Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning
Topic 4: Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Topic 5: Customer Success Foundation	10%	- Define customer experience - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Describe recurring revenue financial terms

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Cisco Renewals Manager Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which business benefit of on-time renewals on Cisco products and services is valid?

A. access to training programs and material
B. ability to ensure that our TAC cases get priority over others
C. rebates and discounts from Cisco
D. exclusive relationship with the customer

Answer: C

Explanation:
On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance. One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.

NEW QUESTION # 20
An RM observes that renewal preparation is frequently delayed because the Sales, CSM, and Operations teams are unaware of upcoming renewal deadlines until the RM escalates. Which approach should the RM implement to address this misalignment?

A. Present a monthly renewal status report to leadership highlighting at-risk accounts.
B. Establish a predictable communication rhythm with Sales, CSM, and Operations teams.
C. Request that the Practice Lead formalize renewal ownership in performance plans.
D. Assign specific renewal tasks to individual team members using the T-Minus timeline.

Answer: B

NEW QUESTION # 21
A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?

A. provide a discount for Enterprise Networking and Webex licenses
B. propose to migrate to a perpetual model
C. position an Enterprise Agreement
D. prepare a partner-branded managed service deal

Answer: C

NEW QUESTION # 22
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?

A. A priority discount applied to third-party products for perpetuity.
B. A limited time discount applied to Cisco products and/or services.
C. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
D. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.

Answer: B

NEW QUESTION # 23
What does a renewal proposal contract outline?

A. detailed information about the resources that will support the implementation
B. the customer's current needs, challenges, and goals
C. the updated terms, services, and pricing options
D. guarantee that the customer will participate in an advocacy blog post

Answer: C

NEW QUESTION # 24
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