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The CIPS L5M9 certification exam is one of the hottest certifications in the market. This CIPS L5M9 exam offers a great opportunity to learn new in-demand skills and upgrade your knowledge level. By doing this successful L5M9 Operations Management exam candidates can gain several personal and professional benefits.

CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Quality and Reliability Management- Total Quality Management (TQM)
  • 1. Quality assurance vs total quality
    - Failure prevention and recovery
    • 1. Failure Mode and Effects Analysis (FMEA)
      • 2. Failure measurement and impact
        • 3. Maintenance strategies and reliability improvement
          Topic 2: Operations Strategy and Performance- Order winners and order qualifiers
          • 1. Competitive positioning through operations capability
            - Operations strategy development
            • 1. Top-down vs bottom-up strategy perspectives
              • 2. Stages of operations strategy evolution
                Topic 3: Performance Improvement in Operations- Performance measurement and benchmarking
                • 1. Benchmarking techniques
                  • 2. Setting performance targets
                    - Continuous improvement approaches
                    • 1. Business process re-engineering
                      • 2. Process improvement methodologies
                        Topic 4: Operations Management Concepts- Definition and scope of operations management
                        • 1. Role of operations in supply chain efficiency and effectiveness
                          • 2. Operations as transformation process (input–transformation–output)
                            - Performance objectives of operations
                            • 1. Cost
                              • 2. Flexibility
                                • 3. Quality
                                  • 4. Dependability
                                    • 5. Speed
                                      Topic 5: Operations Processes and Systems- Four Vs of operations
                                      • 1. Volume
                                        • 2. Visibility
                                          • 3. Variation in demand
                                            • 4. Variety
                                              - Process design and analysis
                                              • 1. Types of operations: manufacturing and services
                                                • 2. Input–transformation–output model

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                                                  CIPS Operations Management Sample Questions (Q104-Q109):

                                                  NEW QUESTION # 104
                                                  Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

                                                  Answer: C

                                                  Explanation:
                                                  2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.


                                                  NEW QUESTION # 105
                                                  There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
                                                  Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
                                                  Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
                                                  Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
                                                  Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
                                                  Complete the table below by listing the maintenance approach and operating process characteristic for each company.
                                                  Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

                                                  Which of the following will you put into box 8?

                                                  Answer: D

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 106
                                                  What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

                                                  Answer: A

                                                  Explanation:
                                                  They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.


                                                  NEW QUESTION # 107
                                                  In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?

                                                  Answer: A

                                                  Explanation:
                                                  2 is the correct response. This is the only response where both characteristics given keeps costs down. High volume means a lower unit cost and higher profits. Low variety keeps costs down as you don't need to produce many different products. In the other three options high variety, high variation and high visibility all lead to increased costs. P. 50


                                                  NEW QUESTION # 108
                                                  Under what circumstances would an 'intermittent operations' process be the most suitable?

                                                  Answer: B

                                                  Explanation:
                                                  1 is the correct answer. Intermittent operations is when you have different products that require different product arrangements. For example when you produce several items in small batches and need to change the configuration of the machines regularly. A factory that makes boxes of chocolates will use intermittent operations as they'll produce 12 different types of chocolate to go into the boxes- they'll need to stop operations after each type is made, to then set up to make the next type. This is the opposite of continuous production, where you make one product continuously (e.g. tins of tomatoes). This is from p.13. Option 2 is incorrect as quality assurance wouldn't stop production. Option 3 is incorrect as you can have a few staff doing continuous operations. Option 4 is incorrect as a high volume would indicate this is continuous production rather than intermittent. See p.13.


                                                  NEW QUESTION # 109
                                                  ......

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