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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Integration Suite11-20%- API Management
- Open Connectors
- Cloud Integration capabilities
- Integration strategy and architecture
Topic 2: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Customer segmentation
- Campaign management
- Marketing automation strategies
Topic 3: Extensibility in SAP CX Solutions11-20%- Low-code/No-code development (SAP Build)
- Side-by-side extensibility using SAP BTP
- In-app extensibility
Topic 4: The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
Topic 5: SAP Sales Cloud and SAP Service Cloud11-20%- Service ticket workflows
- Sales process configuration
- Integration with back-end systems
Topic 6: SAP Customer Data Solutions11-20%- Customer Data Platform (Unification and Segmentation)
- Customer Data Cloud (Identity and Consent)
Topic 7: Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
Topic 8: SAP Commerce Cloud11-20%- Commerce solution architecture
- Order management
- Storefront and catalog management

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q61-Q66):

NEW QUESTION # 61
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 62
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

Answer: B,C


NEW QUESTION # 63
In which process are trading partner collaboration and contract negotiations executed?

Answer: C


NEW QUESTION # 64
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?

Answer: C


NEW QUESTION # 65
Which services are provided by SAP BTP Connectivity to integrate capabilities or data from the internet or your on-premise system landscape? Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 66
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