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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Data and Governance	15%	- Customer data management and identity - Compliance and data privacy - Data analytics and insights
Topic 2: Integration and Extensibility	25%	- SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity
Topic 3: SAP Customer Experience Portfolio Overview	20%	- SAP Customer Data Cloud - SAP Service Cloud - SAP Sales Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys
Topic 4: Solution Architecture Fundamentals	15%	- Customer Experience strategy and design - Architecture principles and methodologies
Topic 5: Intelligent Enterprise and Innovation	10%	- Emerging technologies and roadmap - AI and automation in CX solutions
Topic 6: Project Delivery and Implementation	15%	- Performance and scalability - Solution deployment and operations - Implementation lifecycle and planning

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q70-Q75):

NEW QUESTION # 70
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Warranty determination
B. Account categorization
C. Case categorization
D. Machine translation

Answer: C,D

NEW QUESTION # 71
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
B. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
C. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
D. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
E. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.

Answer: B,C,D

NEW QUESTION # 72
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

A. Central integration point for master data
B. Improve trust level of master data
C. Out of the box integrations provided to cloud solutions from SAP
D. Ensure high quality of master data across all applications

Answer: B,D

NEW QUESTION # 73
What can be maintained and customized for a Lead in SAP Sales Cloud?

A. Temperature and Origin
B. Status and Origin
C. Qualification and Temperature
D. Status and Qualification

Answer: D

NEW QUESTION # 74
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.

A. Manufacture
B. Plan
C. Sell
D. Source
E. Deliver

Answer: A,B,C

NEW QUESTION # 75
......

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