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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Lead to Opportunity
B. Quote to Order
C. Source to Pay
D. Opportunity to Quote
E. Hire to Retire

Answer: A,B,D

NEW QUESTION # 12
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Bounce management for new prospects
C. Case processing with registered products
D. Management for intercompany sales processes

Answer: A

NEW QUESTION # 13
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration value mapping needs to be maintained
C. Integration is GDPR compliant
D. Integration caters for error handling and monitoring
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,D,E

NEW QUESTION # 14
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Offering scalability and flexibility
B. Providing industry expertise
C. Providing expertise in purchase processes
D. Including integration capabilities

Answer: A,B,D

NEW QUESTION # 15
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. SAP Build can be used to create custom apps.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Integration Suite is available to integrate applications.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Answer: B,C,D

NEW QUESTION # 16
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