100% Pass ITIL - ITIL-4-Foundation - ITIL 4 Foundation Exam Updated Pdf Files

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ITIL 4 Foundation certification exam covers the fundamental concepts of ITSM, including the service value system (SVS), the four dimensions of service management, and the ITIL service value chain. ITIL-4-Foundation exam also covers the key elements of ITIL 4 practices, such as incident management, problem management, service request management, and change management. The ITIL 4 Foundation certification is a prerequisite for higher-level ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

ITIL 4 Foundation Certification Exam is an online, multiple-choice exam that consists of 40 questions. The passing score for the exam is 65%, which means that you need to answer at least 26 questions correctly to pass the exam. ITIL-4-Foundation Exam Duration is 60 minutes, and it is available in 12 languages. ITIL-4-Foundation exam fee varies depending on the country and region, but it is generally between $150 and $300.

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ITIL 4 Foundation exam consists of 40 multiple-choice questions that must be answered within 60 minutes. The passing score for ITIL-4-Foundation Exam is 65%, and candidates who successfully pass the exam will receive the ITIL 4 Foundation certification. ITIL 4 Foundation Exam certification is a great way for IT professionals to demonstrate their expertise in IT service management and increase their career prospects. It also provides a solid foundation for further ITIL certifications.

ITIL 4 Foundation Exam Sample Questions (Q83-Q88):

NEW QUESTION # 83
Which is a use of the change schedule?

A. Assigning resources to changes
B. Automating the change process
C. Deciding the approval authority for changes
D. Creating change models

Answer: A

Explanation:
Reference: https://www.bmc.com/blogs/itil-change-enablement/

NEW QUESTION # 84
A good way to apply the ITIL guiding principle 'focus on value' is to:

A. Understand why services are used by service consumers
B. Understand the whole, but do something
C. Do less tasks but in a better way with higher quality
D. Be aware of system complexity

Answer: A

Explanation:
The ITIL guiding principle 'focus on value' states that everything an organization does should link back, directly or indirectly, to value for itself, its customers, and other stakeholders1. A good way to apply this principle is to understand why services are used by service consumers, what outcomes they enable, and how they contribute to value creation2. This helps to align the service provider's activities and resources with the needs and preferences of the service consumers3. References: ITIL Foundation - ITIL 4 Edition, page
6; ITIL 4 - A Pocket Guide, page 24; ITIL 4 Practice Guide: Focus on Value, page 9.

NEW QUESTION # 85
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A. Requirements
B. Suppliers
C. products
D. Resources

Answer: A

NEW QUESTION # 86
Which is a key element of :he 'think and work holistically' guiding principle?

A. Understanding the methods applicable to complex systems
B. Assessing which procedures can be re-used when improving a service
C. Eliminating metrics which do not contribute to achieving an objective
D. Using technology for standard tasks to give people time for complex activities

Answer: A

NEW QUESTION # 87
Which TWO statements about the 'service request management' practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests

A. 3 and 4
B. 1 and 2
C. 2 and 3
D. 1 and 4

Answer: B

NEW QUESTION # 88
......

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