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| Section | Weight | Objectives |
|---|---|---|
| Mobile Devices | 15% | - Mobile device troubleshooting - Mobile device management (MDM) - Cellular connectivity and settings - Mobile device configuration - Mobile device synchronization |
| Virtualization and Cloud Computing | 12% | - Virtualization fundamentals - Cloud and virtualization troubleshooting - Cloud concepts and models (IaaS, PaaS, SaaS) - Cloud connectivity and configuration - Virtual machine concepts |
| Hardware and Network Troubleshooting | 26% | - Mobile device troubleshooting - Common symptoms and root causes - Printers and multifunction devices - Network troubleshooting - Troubleshooting methodology - Hardware troubleshooting |
| Hardware | 27% | - Storage devices (HDD, SSD, NVMe) - CPU and expansion cards - Power supplies and connectors - Peripheral devices and connections - RAM types and installation - BIOS/UEFI and firmware - PC hardware and peripherals |
| Networking | 20% | - IP addressing and subnetting basics - Network connectivity - Network hardware and devices - Network protocols and services - Network troubleshooting - Network configurations |
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NEW QUESTION # 688
A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?
Answer: C
Explanation:
The digitizer is the component responsible for detecting touch input on a screen. If touch is not registering and there's no physical damage, the digitizer may be faulty.
From CompTIA A+ 220-1101 Official Study Guide, Objective 3.1 - Mobile device hardware:
"If a touchscreen device does not respond to input and the screen is intact, the digitizer (touch sensor) may be defective." Verified Source:
CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 3: Mobile Hardware CompTIA Exam Objectives 220-1101, Domain 3.1
NEW QUESTION # 689
A user reports that scanned or copied pages from an MFP show vertical lines down the page. The printer processes print jobs correctly. What should the technician do?
Answer: A
Explanation:
CompTIA A+ teaches that vertical lines on scanned or copied documents but not printed documents indicate a dirty or smudged scanner glass or ADF glass strip. Dust, ink smears, or debris create a line because the scanning sensor repeatedly passes over the same contaminated area.
If printing works normally, internal printer components such as the transfer roller or pickup rollers are not at fault. Maintenance kits apply to internal wear components like rollers, belts, or fusers not scanning artifacts.
Cleaning the scanner glass or ADF strip directly addresses this common problem. The A+ exam frequently includes troubleshooting questions about print vs. scan artifacts, and this scenario is a classic example.
Therefore, the correct solution is to clean the glass bed (or ADF strip).
NEW QUESTION # 690
A user connects a company-issued laptop to a 4K TV but can only get 1080p resolution on the TV. The technician confirms that the laptop is capable of producing a 4K output. Which of the following is the most likely cause of the issue?
Answer: B
Explanation:
An older HDMI cable version may not support 4K resolution. For 4K output, both the device and the cable must support HDMI 2.0 or higher.
From CompTIA A+ 220-1101 Official Study Guide, Objective 3.1 - Display troubleshooting:
"Ensure the correct version of HDMI cable is used for high-resolution outputs like 4K. Older cables may be limited to 1080p." Verified Source:
CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 3: Display and Video CompTIA Exam Objectives 220-1101, Domain 3.1
NEW QUESTION # 691
The Chief Information Security Officer asks a technician to inventory desktop PCs to determine which ones meet the requirements for Secure Boot. The technician must also configure the PCs for non-user-controllable keys. Which of the following are necessary to meet the enhanced security requirements? (Choose two.)
Answer: A,E
Explanation:
A Trusted Platform Module is required to securely store cryptographic keys that are not user- controllable, meeting enhanced security requirements. Unified Extensible Firmware Interface is required to support Secure Boot functionality, which verifies the integrity of the boot process using trusted keys.
NEW QUESTION # 692
After troubleshooting a computer's connectivity, the network team determines there is a port-mapping issue.
After plugging the patch cable into a different port, the issue persists. Which of the following troubleshooting steps should a technician take next to resolve the issue?
Answer: B
Explanation:
When port issues persist after moving to a different switch port, the next logical troubleshooting step is to test the patch cable. Faulty or damaged cables are a common cause of network connectivity problems. Using a cable tester between the computer and the network closet verifies the integrity of the cable and rules out a physical layer issue.
From CompTIA A+ 220-1101 Official Study Guide, Objective 4.2 - Troubleshoot wired and wireless networks:
"If a device continues to experience connectivity issues after switching ports, test the cabling with a cable tester to check for continuity, shorts, or pinout issues before replacing hardware." Verified Source:
CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 4: Troubleshooting Network Connectivity CompTIA Exam Objectives 220-1101, Domain 4.2
NEW QUESTION # 693
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