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Salesforce Plat-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
FlexCards23%- Design FlexCards to ensure they meet customer requirements/needs
- Explain the capabilities, use cases, and purpose of using FlexCards
- Collect and group the customer 360 Information required to show to an end user (Console, FlexCards)
Best Fit Solutioning27%- Map process requirements to OmniStudio capabilities and explain the interaction between them
- Create fit/gap analyses between requirements and OmniStudio capabilities
- Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices
OmniScript27%- Identify business process step requirements and map them to OmniScript Components required to implement them
- Validate developed OmniScript processes to ensure client expectation alignment
- Explain the basic structure of an OmniScript
Data Tools23%- Describe the benefits of using Decision Matrices and Expression Sets and provide real examples
- Design Integration Procedures and related Omnistudio Data Mappers
- Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers

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Salesforce Certified Omnistudio Consultant 認定 Plat-Con-201 試験問題 (Q28-Q33):

質問 # 28
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?

正解:B

解説:
The type of state that the consultant should recommend to allow users to create a new case from the canvas is New Card State. A New Card State is a state that allows creating new records in a FlexCard using an OmniScript or an Integration Procedure. The consultant can use a New Card State to enable users to create a new case from the canvas, by invoking an OmniScript or an Integration Procedure that writes data to the Case object in Salesforce.


質問 # 29
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should the consultant recommend to meet this requirement?

正解:A

解説:
The FlexCard feature that the consultant should recommend to meet this requirement is a Datatable element with the Group By property. A Datatable element is an element that can display data in a tabular format, with columns and rows. The consultant can use a Datatable element to display the cases for an account, with columns for case status, case number, subject, etc. The Group By property is a property that allows grouping data by one or more fields, such as case status. The consultant can use the Group By property to organize the cases by case status, so that Escalated cases appear first, followed by Active and Closed cases


質問 # 30
An OmniStudio Consultant is reviewing a complex Integration Procedure (IP) that contains over
20 actions in a linear sequence. Which best practice should the consultant recommend to improve the maintainability and readability of this Integration Procedure?

正解:B

解説:
The correct recommendation is to break the large Integration Procedure into smaller reusable sub-Integration Procedures and invoke them sequentially. A linear IP with more than 20 actions becomes difficult to test, debug, version, and maintain. Salesforce best practice is to keep Integration Procedures modular by grouping related functions into smaller components, improving reuse and reducing complexity. Replacing declarative Data Mapper logic with Apex is unnecessary and increases technical debt. A massive Set Values action does not simplify the business process; it hides logic and makes troubleshooting harder. Response actions should be used to return or trim data, not as visual separators. Modular server-side orchestration is the cleaner enterprise design.


質問 # 31
A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list. Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?

正解:B

解説:
The Response Mapping parameters are responsible for taking the HTTP response body and placing the returned data into the Integration Procedure's data JSON so later actions, including the final Response action and the calling OmniScript, can use it. Headers are used for metadata such as authorization, content type, or API requirements; they do not map the returned list.
Timeout only controls how long the Integration Procedure waits for the API response. Request Body parameters define payload data sent to the API, not the response data received from it.
Since the OmniScript must display the list of service agents, the returned JSON must be mapped into an accessible IP output structure.


質問 # 32
What is the purpose of Step elements in OmniScript?

正解:C

解説:
Step elements are used to organize the OmniScript into one or more pages. They define the layout, navigation, and visibility of the OmniScript elements. They can also have pre- and post-actions that can execute DataRaptors, Integration Procedures, or other processes before or after the user completes the step.
The other options are not correct because:
* Allows the user to input data: This is not the purpose of Step elements, but of Input elements, such as Text, Number, Date, Picklist, etc.
* Groups elements that extract data: This is not the purpose of Step elements, but of Data Source elements, such as DataRaptor Extract, Integration Procedure Extract, etc.
* Enables the use of repeatable blocks: This is not the purpose of Step elements, but of Repeatable Block elements, which allow the user to add or remove multiple instances of a group of elements.


質問 # 33
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