Plat-UX-102 Vorbereitung, Plat-UX-102 Fragen&Antworten

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Section	Weight	Objectives
Design	30%	- Vision and Roadmap 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration - Collaboration 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration - Business and Technical Capabilities 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
Leveraging Adjacent Roles/Skills	19%	- Knowledge and Skill Infusions 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
Discovery	32%	- Research Methods 1. Identify appropriate research methods for the scenario 2. Synthesize research findings to inform strategy - Ethics and Values 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization - Value of Strategy Design 1. Explain the value of strategy design within the Salesforce ecosystem 2. Given a scenario, identify the relevant discovery research activities 3. Determine the appropriate design methods and tools to use based on the scenario

Section

Weight

Objectives

Design

30%

- Vision and Roadmap

1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration

- Collaboration

1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration

- Business and Technical Capabilities

1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution

Leveraging Adjacent Roles/Skills

19%

- Knowledge and Skill Infusions

1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision

Discovery

32%

- Research Methods

1. Identify appropriate research methods for the scenario
2. Synthesize research findings to inform strategy

- Ethics and Values

1. Given a scenario, advocate for ethics and values on behalf of both users and the organization

- Value of Strategy Design

1. Explain the value of strategy design within the Salesforce ecosystem
2. Given a scenario, identify the relevant discovery research activities
3. Determine the appropriate design methods and tools to use based on the scenario

>> Plat-UX-102 Vorbereitung <<

Plat-UX-102 Fragen&Antworten - Plat-UX-102 Testing Engine

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Salesforce Certified Platform Strategy Designer Plat-UX-102 Prüfungsfragen mit Lösungen (Q82-Q87):

82. Frage
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A. Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
B. Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
C. Allow access to the tool ahead of time and make sure participants are familiar before getting started.

Antwort: C

Begründung:
Providing early access to digital collaboration tools and ensuring all participants are comfortable using them before the workshop starts can enhance accessibility and participation. This preparation helps level the playing field, especially for those less experienced with technology, ensuring a productive and inclusive session.

83. Frage
A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition. Which approach should the designer focus on?

A. Make a presentation on design best practices and have industry experts speak on new market conditions.
B. Restate business goals and show how design could be used to de-risk exploration of this opportunity.
C. Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability.

Antwort: B

Begründung:
Positioning design thinking as a rapid risk-reduction methodology aligns strategic market exploration with business goals. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Aligning design implications with business goals ensures that customer-desired features can be evaluated for sustainable organizational value as well as technical delivery. The strategy and UX disciplines should remain connected so that desirability is not separated from viability and feasibility. Here, Restate business goals and show how design could be used to de-risk exploration of this opportunity. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Make a presentation on design best practices and have industry experts speak on new market conditions. focuses attention elsewhere, while Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment

84. Frage
Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

A. Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
B. Prototype an aspect of the vision that in interact with the current product and share insights
C. Share associated Objectives & Key with stakeholders to put the vision in a business context.

Antwort: B

Begründung:
A CX vision is a statement that describes the desired future state of the customer experience. It should be inspiring, aspirational, and feasible. To alleviate stakeholders' concerns about how it will impact the current product, a strategy designer should prototype an aspect of the vision that interacts with the current product and share insights with stakeholders. This can help them visualize and understand how the vision can be realized and what benefits it can bring. A brainstorming session may not be helpful if the stakeholders are already skeptical about the vision. Sharing objectives and key results may provide some context, but they do not show how the vision will affect the product.

85. Frage
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

A. Create teambuilding events with stakeholders to build trust.
B. Invite stakeholders as optional to all design team reviews.
C. Orient around outcomes that matter to stakeholders.

Antwort: C

Begründung:
The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders' vision and priorities, and demonstrate the benefits and trade-offs of different solutions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/influence-stakeholders-with-outcomes

86. Frage
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities.
What is the most effective way a strategy designer could influence the stakeholders?

A. Create teambuilding events with stakeholders to build trust.
B. Invite stakeholders as optional to all design team reviews.
C. Orient around outcomes that matter to stakeholders.

Antwort: C

Begründung:
Prioritizing strategies based on top stakeholder metrics and outcomes drives executive alignment. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state.
Influence is strongest when recommendations are framed around outcomes the audience is accountable for.
Connecting design work to customer value, revenue, retention, efficiency, risk, or strategic priorities makes the recommendation relevant without reducing the work to presentation style alone. Here, Orient around outcomes that matter to stakeholders. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Invite stakeholders as optional to all design team reviews. focuses attention elsewhere, while Create teambuilding events with stakeholders to build trust. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment

87. Frage
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