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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:	PeopleCert (formerly AXELOS)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITIL4 Foundation
Passing Score:	65% (26 out of 40 questions)
Exam Format:	Closed book, Multiple-choice, Scenario-based questions (basic level)
Related Certifications:	ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader
Exam Duration:	60 minutes
Available Languages:	Portuguese (Brazil), French, Spanish, Chinese (Simplified), Korean, German, Japanese, English
Certificate Validity Period:	No fixed expiry (subject to PeopleCert certification policy updates)
Real Exam Qty:	40 multiple-choice questions
Exam Price:	Varies by region and provider (typically ~£200–£400 GBP equivalent)
Recommended Training:	PeopleCert ITIL 4 Foundation Training
Exam Registration:	PeopleCert Official ITIL Certification Page
Sample Questions:	ITIL ITIL-5-Foundation Sample Questions
Exam Way:	Online proctored exam or authorized test center (PeopleCert)
Pre Condition:	No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 2	Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 3	Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 4	ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 5	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 6	The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.

ITIL Foundation (Version 5) Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which of the following is a part of purpose of ' deliver ' activity?

A. Monitoring support systems
B. Designing product prototypes
C. Obtaining supplier resources
D. Managing user onboarding

Answer: D

Explanation:
Managing user onboarding is part of the purpose of the deliver activity, so option A is correct. ITIL explains that deliver focuses on providing services to users, maintaining service quality, managing onboarding and offboarding, and gathering consumer feedback. This activity is concerned with the actual provision of agreed services and the service relationship at the user level. Monitoring support systems belongs more to operate.
Designing prototypes belongs to design. Obtaining supplier resources belongs to acquire. Deliver is especially important because it is where many users directly experience the service. User onboarding is a clear example because it involves enabling users to begin using the service properly, often including access setup, guidance, request fulfillment, and communication. This directly supports service consumption and the achievement of user outcomes.

NEW QUESTION # 23
What is the primary focus of the "start where you are" ITIL Guiding Principle?

A. Reduce complexity by focusing on doing fewer things, but doing them better
B. Assessing the existing resources before making decisions
C. Encourage all staff to clearly understand who their customers are
D. Ensure that each iteration aligns with the concept of a Minimum Viable Product

Answer: B

Explanation:
The correct answer is C. The ITIL Guiding Principle "start where you are" advises organizations not to discard existing methods, products, services, capabilities, people, tools, or competencies without first understanding whether they still have value. ITIL Version 5 explains that when organizations want to eliminate unsuccessful methods or create something better, there can be a strong impulse to remove what already exists and start again. ITIL warns that this is rarely necessary or wise because it can waste time and destroy useful existing capabilities. Therefore, the organization should assess the current state and consider what is already available to be leveraged before making decisions. Option A reflects the "keep it simple and practical" principle. Option B is more closely linked to "progress iteratively with feedback." Option D belongs to "focus on value." The key message of "start where you are" is to make evidence-based decisions by understanding and using the current situation as the starting point.

NEW QUESTION # 24
Which of the following is an example of access to resources ?

A. A user is granted permission to use a cloud-based application
B. A technician performs on-site installation of equipment
C. A supplier delivers new laptops to the customer's office
D. An employee attends a training session delivered by an instructor

Answer: A

Explanation:
The correct answer is D. ITIL Version 5 explains that a service offering may include three types of components: goods, access to resources, and service actions. Access to resources means that the service consumer receives access to the provider's resources under agreed terms, but ownership of those resources is not transferred to the consumer. Granting a user permission to use a cloud-based application is a clear example because the user can access and use the provider's application, but the provider continues to own, manage, and control the underlying resources. Option A is a service action because the provider or instructor actively delivers training. Option B is also a service action because a technician performs installation work.
Option C is closer to the transfer or supply of goods because laptops are physical resources delivered to the customer. Therefore, option D best represents access to resources in a service relationship.

NEW QUESTION # 25
What is a service request ?

A. A cause of one or more service incidents
B. A flaw or vulnerability in a product or system
C. A change of state significant for management
D. A user-initiated action that triggers an agreed service

Answer: D

Explanation:
The correct answer is B. ITIL Version 5 defines a service request as a request from a user, or a user's authorized representative, that initiates a service action which has been agreed as a normal part of service delivery. This makes option B the best answer, although the most precise wording is "a user request that initiates an agreed service action." Service requests are handled through service request management, which supports the agreed quality of a service by managing predefined, user-initiated requests in an effective and user-friendly way. Option A is incorrect because it defines an error, which is a flaw or vulnerability that may cause incidents. Option C is incorrect because it describes a problem, which is a cause or potential cause of incidents. Option D is incorrect because it describes an event, which is a change of state significant for management. Service requests are normal, agreed parts of service delivery, not failures or unexpected disruptions.

NEW QUESTION # 26
How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?

A. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations
B. They apply only to management practices and do not influence governance activities
C. They are optional elements that organizations may choose to ignore without impacting governance
D. They focus exclusively on financial performance and do not relate to governance oversight

Answer: A

NEW QUESTION # 27
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