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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Security	28%	- Security fundamentals 1. Permissions and access control 2. Zero Trust concepts 3. Authentication and authorization - Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention - Network and application security 1. Encryption technologies 2. Wireless security protocols 3. Firewalls and security appliances
Operational Procedures	21%	- IT service management 1. Disaster recovery planning 2. Documentation and change management 3. Backup and recovery processes - Communication and professionalism 1. SLA management 2. Incident reporting 3. Customer service techniques - Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance
Software Troubleshooting	23%	- Mobile device troubleshooting 1. Performance and battery problems 2. Connectivity and synchronization issues 3. App and OS update failures - Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Operating system issues 1. Boot errors and startup problems 2. Update and driver failures 3. System crashes and performance issues
Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. Command-line operations 2. System configuration and maintenance 3. Installation and navigation - Mobile operating systems 1. App installation and security settings 2. Android and iOS configuration 3. Mobile device management - Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. Command-line tools and scripting 3. File systems, partitions, and storage management 4. Device drivers and system updates

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q236-Q241):

NEW QUESTION # 236
A user submits a support ticket after receiving the following error:

The technician confirms that the website loads properly on a test workstation. Which of the following is a possible cause for this error?

A. Incorrect NTP settings
B. Misconfigured security settings
C. Missing SSL certificate
D. Unencrypted network

Answer: A

Explanation:
The error NET::ERR_CERT_DATE_INVALID commonly occurs when the client device's date or time is incorrect. Incorrect NTP settings cause the browser to see the certificate as expired or not yet valid, even though the site works normally on other systems.

NEW QUESTION # 237
A user receives a new personal computer but is unable to run an application. An error displays saying that .
NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?

A. Ignore the dependency and install the latest version 4 instead.
B. Resolve the dependency through the ' Turn Windows features on or off ' menu.
C. Forward the trouble ticket to the SOC team because the issue poses a great security risk.
D. Download the dependency via a third-party repository.

Answer: B

Explanation:
NET Framework versions are often required for applications to run. If an older app requires .NET Framework
3.5, it must be explicitly installed as it is not included by default in newer versions of Windows. The best method to do this safely is through the built-in " Turn Windows features on or off " utility, which downloads and installs it via official Microsoft services.
B). Using third-party repositories is unsafe and not recommended.
C). Installing .NET 4 does not include 3.5; versions are not fully backward compatible.
D). The issue is technical, not a security incident for the SOC team.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common software, application, and OS security issues.
Study Guide Section: Managing application dependencies (e.g., .NET Framework, Java)

NEW QUESTION # 238
A customer reports that a computer is displaying pop-ups and making unexpected sounds. Which of the following should a technician do before remediating this issue?

A. Back up the customer's data.
B. Reimage the workstation.
C. Update the OS.
D. Quarantine the machine.

Answer: D

Explanation:
Quarantining the machine prevents the potential spread of malware or malicious activity before attempting remediation.

NEW QUESTION # 239
An employee contacts the help desk because multiple unwanted pop-ups are appearing on- screen while visiting a website. Which of the following will the technician most likely do to resolve this issue?

A. Stop the respective process in Task Manager.
B. Configure browser security settings.
C. Change the firewall configuration.
D. Install third-party ad blockers.

Answer: B

Explanation:
The technician should configure the browser's security and pop-up settings to block unwanted pop-up windows. Modern browsers include built-in controls for restricting pop-ups and potentially intrusive website behavior without requiring additional software.

NEW QUESTION # 240
An administrator received an email stating that the OS they are currently supporting will no longer receive security updates and patches. Which of the following is the most likely reason?

A. A new version of the OS will be released soon
B. Support from the computer's manufacturer is expiring
C. The built-in security software is being removed from the next OS version
D. The OS will be considered end of life

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When an OS is no longer receiving updates, it is generally because it has reachedend of life (EOL), meaning the vendor has ceased support.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"End-of-life refers to the point when an OS vendor no longer issues updates or support. Systems at EOL pose security risks and must be upgraded or isolated."

NEW QUESTION # 241
......

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