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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Retention policies and export 2. Data Loss Prevention (DLP) 3. Enterprise Key Management (EKM)
Topic 2: Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Topic 3: Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. App management and distribution 2. Third-party integrations
Topic 4: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 5: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management - Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance
Topic 6: Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Public vs. private channel strategy 3. Channel segments and cross-org channels - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q47-Q52):

NEW QUESTION # 47
A company is integrating Slack and wants to ensure their admins are well-equipped to manage the platform. What should be included in a tailored learning curriculum for Slack admins?

A. A curriculum focused only on basic messaging and channel creation, assuming admins will learn advanced features independently
B. A comprehensive curriculum starting from basic Slack functionalities to advanced admin controls, security settings, and integration management
C. A curriculum centered only around Slack's entertainment and social interaction features
D. An advanced course in coding for custom Slack integrations, without covering basic admin responsibilities

Answer: B

Explanation:
A comprehensive curriculum that covers both basic functionalities and advances into admin controls, security settings, and integration management is essential for Slack admins. This ensures they have a full understanding of the platform, from fundamental operations to complex management tasks, equipping them to handle various administrative challenges effectively.

NEW QUESTION # 48
What is one possible reason a client would pursue a grid migration?

A. To migrate one grid instance into another grid instance
B. To enable Slack workflows and integrations
C. To be able to use Slack Connect with external organizations
D. To enable a common set of policies & settings for all workspaces in a grid

Answer: D

Explanation:
The correct answer is B . A major reason for moving to Enterprise Grid is to centralize governance across multiple workspaces. Enterprise Grid allows an organization to manage policies, security controls, identity settings, app governance, and administrative structures at the organization level instead of managing each workspace independently. This becomes important when a company has several Slack workspaces and wants consistent controls, standardized access, centralized compliance, and a unified operating model. Option A is incorrect because Slack Connect is not exclusive to Enterprise Grid; it can be used on paid Slack plans, so it is not the strongest reason for a grid migration. Option C is also not specific to Enterprise Grid because workflows and app integrations are available outside Grid. Option D describes a type of migration scenario, but it is not the core business reason a client would pursue Enterprise Grid. The exam is testing whether the consultant understands the strategic value of Grid: enterprise-scale governance and centralized administration across workspaces.
Reference topic: Delivery and Migration - Enterprise Grid migration rationale, centralized policies, shared settings, multi-workspace governance, and enterprise administration.

NEW QUESTION # 49
You are proposing a Slack grid design for a client with multiple departments that often collaborate on shared projects. What grid design option would you recommend to facilitate both department- specific and collaborative communications?

A. A grid with a large number of private channels, each dedicated to specific topics to maintain confidentiality
B. A grid with only public channels for all communications to promote transparency
C. A grid design that includes both department-specific channels and cross-functional channels for shared projects
D. Encouraging the use of direct messages for most departmental communications to avoid creating too many channels

Answer: C

Explanation:
The recommended design is a balanced approach that includes department-specific channels for focused communications within departments and cross-functional channels for collaborative projects. This structure caters to the need for both targeted and shared communication spaces, enhancing overall efficiency and collaboration.

NEW QUESTION # 50
A user is experiencing slow loading times and frequent disconnections when using Slack. What should be the initial step in troubleshooting this issue?

A. Instruct the user to send a company-wide email asking if others are experiencing the same issue
B. Immediately escalate the issue to Slack's engineering team for an in-depth analysis
C. Advise them to clear the cache and data for the Slack application
D. Recommend a complete overhaul of the user's computer system

Answer: C

Explanation:
The first and most practical step in addressing slow loading times and frequent disconnections is to advise the user to clear the cache and data for the Slack application. This can resolve issues related to accumulated cache and data that might be impacting the app's performance.

NEW QUESTION # 51
You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
B. There may be apps that impede the adoption of Slack.
C. Users may need training on other apps to make their work more productive.
D. There may be unequal access to apps based on teams and departments.

Answer: A

Explanation:
The correct answer is that existing and frequently used apps reveal integration opportunities that can make the Slack launch more productive. Discovery is not just a fact-finding exercise; it is how the consultant identifies how work actually happens today and how Slack can improve that work. If employees rely heavily on tools such as Salesforce, Google Drive, Jira, ServiceNow, Zoom, Microsoft 365, or project-management platforms, those systems may become high-value Slack integrations. Bringing core work tools into Slack reduces context switching, improves visibility, and creates practical launch use cases that make Slack immediately useful.
Option B is not the best answer because the question asks specifically about the Slack launch experience, not general training on non-Slack apps. Option C is possible in rare cases, but the primary consultant objective is to identify productive integration opportunities. Option D may surface during access discovery, but it is not the main reason to ask about frequently used applications.
Reference topic: Discovery - current-state analysis, app ecosystem assessment, integration opportunities, launch use cases, and productivity-centered Slack adoption.

NEW QUESTION # 52
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