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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Probability & Statistical Inference | 20% | - Correlation vs. causation - Probability rules, distributions, expected value - Hypothesis testing, p-values, confidence intervals |
| Topic 2: Statistical Concepts & Descriptive Analytics | 25% | - Measures of central tendency, dispersion, distribution - Data types, measurement scales, sampling methods - Data visualization: charts, graphs, dashboards |
| Topic 3: Predictive Analytics & Regression | 20% | - Interpreting coefficients, R-squared, significance - Simple & multiple linear regression - Forecasting & trend analysis |
| Topic 4: Foundations of Data-Driven Decision Making | 20% | - Types of analytics: descriptive, predictive, prescriptive - Role of data in business decisions - Ethics, privacy, and data governance |
| Topic 5: Decision Models & Prescriptive Analytics | 15% | - Decision trees, payoff matrices, expected value - Optimization, sensitivity analysis - Quality & process improvement tools |
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問題 #59
A retail manager collected the following sales-receipt totals from the store's cashiers:
$25, $22, $48, $42, $32, $28, $24, $54, $34, $41, $48
What is the median of this sales-receipt data?
答案：B
解題說明：
Themedianis the middle value of a dataset when the data is arranged in ascending order. It is a key descriptive statistic used in data-driven decision making because it is resistant to extreme values.
First, sort the data in ascending order:
22, 24, 25, 28, 32,34, 41, 42, 48, 48, 54
There are 11 values in total, so the median is the 6th value. The 6th value is$34, making it the median.
The median provides insight into the typical transaction size without being influenced by unusually large receipts. Therefore, the correct answer isB.
問題 #60
Which tool should be used to closely monitor inputs and outputs?
答案：A
解題說明：
ASIPOC diagram(Suppliers, Inputs, Process, Outputs, Customers) is specifically designed to closely monitor and understand the flow of inputs and outputs within a process. In data-driven decision making and quality management, SIPOC diagrams provide a high-level view of how value is created and delivered.
By clearly identifying suppliers and inputs at the start of a process and outputs and customers at the end, organizations can assess whether inputs meet requirements and whether outputs align with customer expectations. This visibility helps identify inefficiencies, gaps, or quality issues early in the process lifecycle.
Business process diagrams focus on workflow steps but do not emphasize supplier-input and output- customer relationships. Financial statements and pro forma statements are financial planning tools and are not designed for operational process monitoring.
Therefore, the correct answer isC, SIPOC diagram.
問題 #61
What classifies analytics as descriptive, predictive, or prescriptive?
答案：C
解題說明：
Analytics is classified as descriptive, predictive, or prescriptive based onthe purpose of the analysis and the methods used to carry it out, which is a foundational concept in data-driven decision making. The distinction reflects the type of managerial question being addressed rather than technical aspects such as software tools, sample size, or data reliability.
Descriptive analytics focuses on understandingwhat has happenedby summarizing historical data. It relies on descriptive statistics, reports, dashboards, and data visualizations to provide insights into past performance.
Predictive analytics extends this approach to determinewhat is likely to happenby using statistical models, probability distributions, regression analysis, and forecasting techniques to estimate future outcomes.
Prescriptive analytics goes further by identifyingwhat should be doneto achieve desired results. It uses optimization models, decision trees, simulations, and scenario analysis to recommend the best course of action under given constraints.
In data-driven decision making, the classification of analytics depends on how results are intended to support decisions and the analytical techniques applied to achieve that goal. Factors such as data quality and software influence accuracy and efficiency but do not define the analytics category itself. Therefore, the correct classification criterion is thepurpose and methods, making optionCthe correct answer.
問題 #62
What is the 80/20 rule associated with a Pareto chart?
答案：D
解題說明：
The80/20 rule, or Pareto principle, states that80% of problems result from 20% of causes. In data-driven decision making, this concept helps organizations prioritize efforts where they will have the greatest impact.
Pareto charts visually demonstrate this principle by showing that a small number of factors contribute disproportionately to overall problems. By addressing these critical few causes, organizations can achieve significant improvements with focused effort.
Therefore, the correct answer isD.
問題 #63
A major hospital system wants to improve its level of patient satisfaction. Management has recently asked patients to complete a survey as part of the discharge process. From this survey, a net promoter score is derived and tracked over time. What does a net promoter score reveal?
答案：A
解題說明：
A net promoter score reveals the strength of an organization's customer relations by measuring how likely customers are to recommend the organization to others. In a hospital setting, patients are the relevant customer group, and their willingness to recommend the hospital reflects satisfaction, trust, and overall experience. Because the score is tracked over time, management can use it as an indicator of whether customer relationships are improving or declining. A higher net promoter score generally suggests stronger loyalty and more positive perceptions, while a lower score may indicate service or quality concerns. The score is not about how management feels about employees, nor is it used to track employee advancement. It may be influenced indirectly by marketing, but it does not primarily measure advertising campaign effectiveness. Its main purpose is to provide a clear signal about customer loyalty and relationship strength. Therefore, the correct answer is the strength of an organization's customer relations.
問題 #64
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