Pass Guaranteed Pass-Sure EXIN - ITILFNDv4 - Exam ITIL 4 Foundation Learning

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles15%- Focus on value
- Keep it simple and practical
- Progress iteratively with feedback
- Collaborate and promote visibility
- Optimize and automate
- Think and work holistically
- Start where you are
Key Concepts of Service Management15%- Service management as a practice
- Value, value co-creation, stakeholders
- Services, service offerings, service relationships
ITIL Service Value System20%- Purpose and components
- Service value chain
  • 1. Improve
    • 2. Design and transition
      • 3. Deliver and support
        • 4. Engage
          • 5. Plan
            • 6. Obtain/build
              - Continual improvement
              - Governance
              ITIL Practices30%- General management practices
              • 1. Information security management
                • 2. Relationship management
                  • 3. Continual improvement
                    • 4. Supplier management
                      - Technical management practices
                      • 1. Infrastructure and platform management
                        • 2. Software development and management
                          • 3. Deployment management
                            - Service management practices
                            • 1. Problem management
                              • 2. Availability management
                                • 3. Incident management
                                  • 4. Service level management
                                    • 5. Capacity and performance management
                                      • 6. Service request management
                                        • 7. Change enablement
                                          • 8. Business continuity management
                                            Organizational Structure and Roles10%- Key roles and responsibilities
                                            - Teams and groups
                                            Technology and Information Management10%- Role of technology in service management
                                            - Information management principles

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                                            2026 Latest EXIN ITILFNDv4: Exam ITIL 4 Foundation Learning

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                                            EXIN ITIL 4 Foundation Sample Questions (Q221-Q226):

                                            NEW QUESTION # 221
                                            Which of these should be logged and managed as a problem?

                                            Answer: C

                                            Explanation:
                                            Explanation


                                            NEW QUESTION # 222
                                            Which statement about outcomes is CORRECT?

                                            Answer: D


                                            NEW QUESTION # 223
                                            Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

                                            Answer: A


                                            NEW QUESTION # 224
                                            Identify the missing words in the following sentence:
                                            A user is [?] that uses services.

                                            Answer: D


                                            NEW QUESTION # 225
                                            Which practice provides a communications point for users to report operational issues, queries and requests?

                                            Answer: C


                                            NEW QUESTION # 226
                                            ......

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