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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Decision Hub Overview- Engagement Policy Design
  • 1. Constraints and suitability rules
    • 2. Eligibility and applicability rules
      - Next-Best-Action (NBA) Framework
      • 1. NBA decision strategies
        • 2. Action prioritization and arbitration
          Topic 2: Decision Strategies and Configuration- Strategy building blocks
          • 1. When, if, and decision shapes
            • 2. Strategy results and propositions
              - Real-time decisioning
              • 1. Context handling in real time
                • 2. Event-driven decisioning
                  Topic 3: Reporting and Monitoring- Performance tracking
                  • 1. Decision results monitoring
                    • 2. Business outcome reporting
                      Topic 4: AI and Adaptive Analytics- Adaptive models
                      • 1. Propensity scoring
                        • 2. Outcome prediction and learning loops
                          - Machine learning in decisioning
                          • 1. Feature impact and feedback cycles
                            • 2. Model usage in NBA
                              Topic 5: Customer Engagement and Channels- Omnichannel delivery
                              • 1. Channel configuration
                                • 2. Customer interaction history

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                                  Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q48-Q53):

                                  NEW QUESTION # 48
                                  U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
                                  As a decisioning architect, how do you recommend the bank implements this requirement?

                                  Answer: A

                                  Explanation:
                                  To implement this requirement, you need to create an external email treatment and use an external tool to design the email. An external email treatment is a type of treatment that allows you to use a third-party email service provider to send emails to your customers. You can configure the external email treatment with the name of the provider, the authentication details, and the template ID that corresponds to the email content that you design using an external tool. This way, you can leverage your existing tools and processes for sending emails, while still using Customer Decision Hub to select the best actions and treatments for your customers. Verified Reference: Pega Academy - Decisioning Consultant - Creating external treatments


                                  NEW QUESTION # 49
                                  U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
                                  Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

                                  Answer: B,C


                                  NEW QUESTION # 50
                                  U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
                                  Which type of outbound interaction do you configure to implement this requirement?

                                  Answer: B

                                  Explanation:
                                  A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]


                                  NEW QUESTION # 51
                                  What is the name of the property that the system computes automatically when you use an Adaptive Model decision component?

                                  Answer: D

                                  Explanation:
                                  Propensity is the name of the property that the system computes automatically when you use an Adaptive Model decision component. Propensity is a measure of how likely a customer is to accept an action, based on their past behavior and profile. An Adaptive Model component uses machine learning to calculate the propensity for each action and store it in a property with the same name as the action. Verified References: Pega Academy - Decisioning Consultant - Using adaptive models


                                  NEW QUESTION # 52
                                  A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?

                                  Answer: B

                                  Explanation:
                                  To enable access to customer properties in a Filter component, you need to use a Data Import component. A Data Import component allows you to read data from various sources, such as data sets, data pages, or data flows, and make it available for other components in the strategy. In this case, you need to use a Data Import component that reads from a customer data source that contains income and age properties. Verified Reference: Pega Academy - Decisioning Consultant - Importing data


                                  NEW QUESTION # 53
                                  ......

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