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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Guiding Principles and Foundational Concepts for Velocity20%- Lean, agile, resilient, and continuous principles
- Ethics, safety culture, lean culture, Toyota Kata
- Service-dominant logic, design thinking, complexity thinking
Topic 2: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Topic 3: Enabling Fast Development15%- Agile, DevOps, and continuous integration/delivery practices
- Automation, cloud-native practices, and rapid deployment
Topic 4: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 5: High-Velocity IT Concepts and Digital Enterprise25%- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Topic 6: Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management
Topic 7: Enabling Assured Conformance7%- Information security management, risk management, compliance

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q98-Q103):

NEW QUESTION # 98
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?

Answer: B

Explanation:
Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.


NEW QUESTION # 99
Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

Answer: B

Explanation:
The best action is for the manager to observe the work and ask questions to see what really happens, as this provides direct insight into issues like time pressure and duplication, aligning with Lean practices such as going to the gemba (seeing work at the source).


NEW QUESTION # 100
Which describes a digital product?

Answer: A

Explanation:
A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.


NEW QUESTION # 101
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?

Answer: D

Explanation:
A minimum viable product is a version of a product with just enough features to allow it to be released to real users and to generate validated learning. It supports the "valuable investments" objective by testing assumptions cheaply and quickly, avoiding large investments in products that may not deliver the expected value.


NEW QUESTION # 102
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

Answer: A

Explanation:
Valuable investments focus on ensuring that work is aligned with desired business outcomes and that priorities are based on the value delivered compared to other options. By asking what outcomes are wanted and how they are prioritized against alternatives, the project manager is assessing whether the investment decisions are delivering maximum value in line with organizational objectives.


NEW QUESTION # 103
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