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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Improved customer satisfaction and retention
C. Lower customer acquisition costs
D. Increased profitability
E. Innovate and stay ahead

Answer: A,C,D

NEW QUESTION # 16
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can manage customer segments.
C. You can analyze customer preferences for communication.
D. You can migrate data using the Data Workbench.

Answer: C

NEW QUESTION # 17
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Business Al
C. SAP Datasphere
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 18
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Data quality and consistency challenges
B. Rapid, continuous innovation by running the latest software version
C. Complex and costly upgrades from custom extensions
D. Better process execution through improved data quality
E. Efficient operations of IT security and efficiency

Answer: B,D,E

NEW QUESTION # 19
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration value mapping needs to be maintained
C. Integration is GDPR compliant
D. Integration caters for error handling and monitoring
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,D,E

NEW QUESTION # 20
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