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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use a Bulk API connector via middleware
B. Use platform events and GetAsset API
C. Use industry order management to inform the assurance platform as a part of the orchestration plan
D. Use an on-demand data pull from communication cloud using REST API from servicer assurance

Answer: C

NEW QUESTION # 20
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
B. Model the Ethernet access device as a child product of the dedicated internet service offer
C. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
D. Model dedicated internet service as a child product of the Ethernet access device offer.

Answer: A

NEW QUESTION # 21
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
C. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.

Answer: A

NEW QUESTION # 22
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
B. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
C. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
D. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

Answer: A

Explanation:
To efficiently model common attributes across mobile devices, creating a ' Mobile Offer Spec Type ' object with common attributes and setting the parent object type as ' Base Offer Spec Type ' is recommended (A).
This approach leverages the hierarchical structure of offer spec types in Salesforce Industries, allowing for the reuse of common attributes while maintaining the flexibility to associate specific mobile device offers with the ' Mobile Offer Spec Type ' object.References:Salesforce product catalog modeling best practices and Salesforce Industries documentation.

NEW QUESTION # 23
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital commerce SDK
B. Cart Based API using Omni Out
C. Digital Commerce API
D. Custom API via lightening Out

Answer: A,C

Explanation:
To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:
Salesforce Industries Digital Commerce documentation and API guides.

NEW QUESTION # 24
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