Quiz 2026 ITILFND_V4: ITIL 4 Foundation Latest Latest Exam Topics

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Continual Improvement
ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Service Value Chain Activities

>> Latest ITILFND_V4 Exam Topics <<

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EXIN ITIL 4 Foundation Sample Questions (Q161-Q166):

NEW QUESTION # 161
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Change enablement
B. Incident management
C. Monitoring and event management
D. Service request management

Answer: C

NEW QUESTION # 162
What is typically needed to assign complex incidents to support groups?

A. A self-help tool
B. The incident priority
C. A change schedule
D. The incident category

Answer: D

NEW QUESTION # 163
What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

A. Involving customers after all planning has been completed
B. Engaging every stakeholder group in the same way, with the same communication
C. Increasing collaboration and visibility for the improvement
D. Restricting information about the improvement to essential stakeholders only

Answer: A

NEW QUESTION # 164
Which value chain activity ensures that ongoing service activity meets user expectations?

A. Deliver and support
B. Obtain/build
C. Plan
D. Engage

Answer: A

NEW QUESTION # 165
Which is an example of a business related measurement?

A. The average time to respond to change requests
B. The average resolution time for incidents
C. The number of problems resolved
D. The number of passengers checked in

Answer: D

NEW QUESTION # 166
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