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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use the integration procedure to manage the various task that technician need to undertake
B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C. Use data raptor to assist with integration and introduce several manual task into the flow.
D. Use call out to fully automate the flow so that no manual steps are required

Answer: B

Explanation:
To support manual tasks required by technicians, designing and attaching OmniScripts to manual tasks (A) provides a guided, step-by-step interface. This aids technicians in completing necessary steps and ensures accurate information is relayed back to the order management system.References:Salesforce Industries documentation on OmniScripts and manual task management.

NEW QUESTION # 69
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise business representative will not accept the iteration results.
B. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
C. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Answer: C

Explanation:
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.

NEW QUESTION # 70
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
B. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
C. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Answer: D

NEW QUESTION # 71
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
B. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
C. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Answer: A,D

Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION # 72
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Modify Order
B. Apply Promotion
C. Disconnect and New order
D. Change of Plan

Answer: D

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

NEW QUESTION # 73
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