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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Integration and Data Management- System integration concepts
  • 1. External system connectivity
    • 2. API-based integration
      - Data management
      • 1. Data quality and governance basics
        • 2. Data model alignment
          Metering, Billing, and Usage Management- Meter data handling
          • 1. Usage data ingestion concepts
            • 2. Consumption tracking
              - Billing processes
              • 1. Rate and tariff concepts
                • 2. Billing workflows overview
                  Customer Engagement and Experience- Digital customer experience
                  • 1. Customer communication flows
                    • 2. Self-service portals
                      - Customer service operations
                      • 1. Case management in utilities
                        • 2. Omni-channel support concepts
                          Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                          • 1. Utility operations overview
                            • 2. Customer lifecycle in utilities
                              Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                              • 1. Asset tracking and lifecycle management
                                • 2. Work orders and field service concepts
                                  - Core platform capabilities
                                  • 1. Energy and Utilities Cloud features
                                    • 2. Industry data model concepts

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q45-Q50):

                                      NEW QUESTION # 45
                                      An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
                                      Which Energy and Utilities Cloud application should they use?

                                      Answer: C


                                      NEW QUESTION # 46
                                      An energy company is implementing Energy and Utilities Cloud for its service center agents.
                                      Which two of the following business processes should be part of their test scenarios?
                                      Choose 2 answers

                                      Answer: A,B


                                      NEW QUESTION # 47
                                      A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
                                      Which two approaches can the consultant take to achieve a consensus while building trust?

                                      Answer: A,C

                                      Explanation:
                                      In the context of facilitating a requirements gathering session for an Energy and Utilities Cloud project with multiple stakeholders, the consultant should aim to build consensus and trust by proposing compromises that could lead to collective positive outcomes and by asking probing questions to understand and document the needs of all stakeholders. This approach ensures that the consultant acknowledges and addresses the concerns and requirements of each party involved, promoting a collaborative environment where solutions are developed with the collective best interest in mind. Reference = The Salesforce Energy and Utilities Cloud documentation on stakeholder engagement and requirements gathering emphasizes the importance of understanding stakeholder needs and finding common ground through effective communication strategies: https://www.salesforce.com/products/industries/energy-and-utilities/resources/


                                      NEW QUESTION # 48
                                      consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
                                      Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

                                      Answer: B


                                      NEW QUESTION # 49
                                      Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

                                      Answer: B,D


                                      NEW QUESTION # 50
                                      ......

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