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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Standard and Custom Objects8%- Standard Object Overview
- Object Relationships (Lookup, Master-Detail)
- Custom Object Creation
- Roll-up Summary Fields
Topic 2: Service Cloud Applications10%- Web-to-Case and Email-to-Case
- Cases and Entitlements
- Omni-Channel
- Service Contracts
- Service Cloud Features
Topic 3: Workflow and Process Automation17%- Flows (Screen Flows, Autolaunched Flows)
- Process Builder
- Approval Processes
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
- Workflow Rules
Topic 4: Sales Cloud Applications10%- Sales Cloud Features
- Account and Contact Management
- Products, Price Books, and Quotes
- Opportunity Management
- Forecasting
Topic 5: Reports and Dashboards11%- Summary Reports and Matrix Reports
- Dashboard Components
- Report Types
- Joined Reports
- Scheduling Reports
- Report Builder
Topic 6: Salesforce Mobile App and Lightning Experience6%- Lightning Experience Features
- Navigation and UI Customization
- Salesforce Mobile App Configuration
Topic 7: Data Management10%- Data Import Wizard
- Data Export
- Duplicate Rules and Matching Rules
- Data Quality Best Practices
- Data Loader
Topic 8: Organization Setup4%- Fiscal Year
- Company Information
- User Interface
- Currency Management
- Lightning Experience vs Classic
Topic 9: User Setup8%- Delegated Authentication
- User Creation and Management
- Profile Configuration
- Role Hierarchy
- Permission Sets
- User Licenses
Topic 10: Security and Access12%- Object-Level Permissions
- Salesforce Shield
- Record Access (OWD, Sharing Rules)
- Login Hours and IP Ranges
- Field-Level Security
Topic 11: Activity Management and Chatter4%- Chatter Best Practices
- Tasks and Events
- Chatter Groups and Feeds

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Salesforce Certified Administrator Sample Questions (Q105-Q110):

NEW QUESTION # 105
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Answer: A


NEW QUESTION # 106
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?

Answer: D


NEW QUESTION # 107
How many User records can be imported via Import Wizard?

Answer: D

Explanation:
Section: Volume E


NEW QUESTION # 108
The support group at universal container wants agents to. capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to. meet the requirement? (3 answers)

Answer: A,D,E


NEW QUESTION # 109
If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

Answer: A

Explanation:
Section: Volume A


NEW QUESTION # 110
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