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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Policies and Settings | 22% | - Analytics and dashboard usage - Slack Connect and app approval settings - Security and compliance configurations - Identity and access management |
| Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
| Learning and Enablement | 18% | - Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources - Support adoption and troubleshoot issues |
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NEW QUESTION # 12
Which of the following is a key benefit of using the Slack app in Salesforce?
Answer: D
Explanation:
The Slack app in Salesforce enables teams to seamlessly collaborate and manage customer interactions, providing a more efficient and unified approach to customer management.
NEW QUESTION # 13
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
Answer: C
Explanation:
The correct answer is A . Admin enablement must be tailored to the actual roles, permissions, and governance model configured for the client. If Workspace Admins do not have permission to approve app requests, then app approval content cannot be delivered as if those admins can perform that task. The proper consultant action is to consult with the learning lead and decide whether app approvals should be covered conceptually, excluded, or redirected to the correct audience such as Org Owners or Org Admins. Option B is weak because it delivers generic content that does not match the client's configured permissions and may create confusion.
Option C is too aggressive because the training audience should not be changed without validating the learning plan and stakeholder expectations. Option D is outside the enablement role; the consultant should not push a configuration change merely to match standard training material. The curriculum must follow the client's operating model, not the other way around.
Reference topic: Learning and Enablement - role-based admin training, permission-aware curriculum design, stakeholder alignment, and Admin Essentials customization.
NEW QUESTION # 14
During the pre-migration user clean-up for Slack, you discover several user accounts that belong to employees who have left the company. How should these accounts be handled?
Answer: A
Explanation:
The appropriate action is to deactivate or delete these accounts, but only after ensuring that any important data or communications they contain are backed up or transferred to current employees. This approach helps maintain data integrity while ensuring the Slack environment is free from unnecessary or irrelevant accounts.
NEW QUESTION # 15
A multinational corporation is using Slack and needs to agree on a policy for data retention to comply with various international data protection laws. What is the most effective strategy to establish this policy?
Answer: A
Explanation:
This approach allows the organization to comply with various international data protection laws while maintaining flexibility to adapt to regional requirements. It demonstrates an understanding of differing legal landscapes and a commitment to compliance.
NEW QUESTION # 16
In establishing success metrics for a client's Slack deployment, what is a key consideration?
Answer: D
Explanation:
Success metrics for a Slack deployment should be SMART: specific, measurable, achievable, relevant, and time-bound. These criteria ensure that the metrics are well-defined, aligned with business objectives, realistic, and can be evaluated within a specific timeframe.
NEW QUESTION # 17
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