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| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Validation
|
| Planning and Design | 60% | - Solution Architecture
|
| Discovery | 24% | - Architecture Assessment
|
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NEW QUESTION # 71
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
Answer: C
NEW QUESTION # 72
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
Answer: A,D
Explanation:
Communications Cloud represents the customer service context through a Service Account and the physical site through Premises/location entities. Together they provide the commercial relationship and geographic location required for serviceability or feasibility checks. This separation allows the customer/account hierarchy to remain distinct from the physical network location while still linking the two for qualification and fulfillment. The recommended configuration follows the native Communications Cloud responsibility boundary: catalog and CPQ determine the commercial request, while Order Management, OmniStudio, or the relevant platform service performs the downstream processing required by the use case. A generic address value alone does not provide the full industry service-location model, and the consultant should avoid collapsing the service relationship and physical premises into a single undifferentiated field. Avoiding duplicate logic is important because repeated rules across catalog, integration, and orchestration layers quickly become inconsistent as products evolve. The selected approach keeps the authoritative data in the correct object model, supports later lifecycle operations, and minimizes additional processing or manual intervention. It should be implemented declaratively wherever the platform feature can express the requirement, with customization reserved only for behavior that genuinely falls outside the supported framework.
Study Guide Reference:Service Accounts; Premises; Communications data model; service location; serviceability.
NEW QUESTION # 73
Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?
Answer: A
NEW QUESTION # 74
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
Answer: A
NEW QUESTION # 75
Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing. What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?
Answer: B
Explanation:
Customer information that is needed in a downstream callout but is not itself a technical product should be modeled on the Order or related transactional context and extracted into the request payload through standard mapping. This keeps customer master/transaction data separate from the technical catalog and makes the integration easier to understand and maintain. In a Communications Cloud implementation, this pattern provides the cleanest balance of reuse, governance, and runtime efficiency. Creating artificial technical products or multi-select product attributes just to transport customer data pollutes the fulfillment model, while a custom adapter adds query and code complexity that standard request mapping can avoid. The alternative designs either introduce unnecessary coupling, fail to preserve the required lifecycle state, or move standard platform behavior into bespoke code. Keeping the solution within the documented product, pricing, migration, or orchestration framework also gives operations teams clearer monitoring and recovery paths. For production readiness, the configuration should be exercised with realistic data volumes and representative MACD scenarios so that the behavior remains correct after the initial sale and throughout subsequent service changes.
Study Guide Reference:Order-level integration data; Callout payloads; Data Mappers; technical-product modeling boundaries.
NEW QUESTION # 76
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