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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Request Management	25%	- Milestones and action plans - SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements
Topic 2: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 3: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Topic 4: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 5: Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Topic 6: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q77-Q82):

NEW QUESTION # 77
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status, Problem Description
B. Title, Status
C. Title, Category, Severity
D. Title
E. Title, Category, Severity, Status

Answer: E

NEW QUESTION # 78
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B. Adjust permissions on all customer's profiles.
C. Adjust the inbound message filters.
D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Answer: D

NEW QUESTION # 79
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incoming messages have a custom filter.
B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C. The configured frequency to retrieve emails is too long.
D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Answer: A

NEW QUESTION # 80
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
B. In includes a preview option for all standard and custom object pages.
C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
D. It allows edits to dashboard pages.

Answer: C

NEW QUESTION # 81
Which two keyboard shortcuts can be modified?

A. Save and Close
B. Save and Continue
C. Create Service Request
D. OK
E. Cancel

Answer: C,D

NEW QUESTION # 82
......

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