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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	73%
Exam Duration:	60 minutes
Real Exam Qty:	30
Exam Format:	Multiple choice
Available Languages:	English
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Certification Hub SAP Learning Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent awareness of customer expectations.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It provides seamless connectivity to teams with the correct information at the right time.
E. It enables processing of accounting data.

Answer: A,B,D

NEW QUESTION # 31
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Provide multiple views of the customer.
C. Connect information from a single source.
D. Execute end-to-end loyalty campaigns.

Answer: A

NEW QUESTION # 32
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 33
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Optimize buying lifecycle
C. Lower customer acquisition costs
D. Improved customer satisfaction and retention
E. Innovate and stay ahead

Answer: A,B,C

NEW QUESTION # 34
Which of the following is a feature of SAP Customer Data Platform?

A. Product Workbench
B. Unique customer database
C. Al customer overview
D. Payload customer error messages

Answer: B

NEW QUESTION # 35
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