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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:

Section	Objectives
Topic 1: Inventory and Asset Management	- Asset lifecycle management - Inventory tracking
Topic 2: Scheduling and Optimization	- Scheduling policies - Optimization strategies
Topic 3: Integration and Configuration	- System configuration and setup - Integration with Service Cloud
Topic 4: Work Order Management	- Work order lifecycle - Service appointments and scheduling
Topic 5: Field Service Fundamentals	- Core concepts of Field Service - Roles and service resources
Topic 6: Mobile Workforce Management	- Salesforce Field Service mobile app - Offline capabilities and updates
Topic 7: Reporting and Analytics	- Performance metrics - Field service reporting

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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q124-Q129):

NEW QUESTION # 124
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?

A. Add the container as a product on the account and the parts to a child product related list.
B. Create a hierarchical relationship between the parent product container and child parts products.
C. Add the container as an asset on the account and mark the parts internal assets.
D. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.

Answer: D

NEW QUESTION # 125
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

A. Capture signature, update record, sync device, deliver Service Report.
B. Deliver Service Report, update record, sync device, capture signature.
C. Capture signature, sync device, update record, deliver Service Report.
D. DeliverService Report, capture signature, update records, sync device.

Answer: A

NEW QUESTION # 126
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A. Assign Contractor 1 as a Preferred Resource.
B. Assign Contractor 2 as an excluded Resource.
C. Assign Contractor 1 and 2 different capacities for repair work.
D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Answer: A

NEW QUESTION # 127
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers

A. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
C. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
D. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: B,C

NEW QUESTION # 128
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

A. Create two service appointment
B. Create a crew with two technicians
C. Create a work rule with two required skills
D. Create a two-service crew

Answer: B

NEW QUESTION # 129
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