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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup20%- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
- Company Settings
  • 1. Organization Settings
  • 2. Business Hours and Holidays
  • 3. Fiscal Year Configuration
Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Entitlements
  • 3. Knowledge
Productivity and Collaboration7%- Collaboration Tools
  • 1. Chatter
  • 2. Calendar Management
  • 3. Activities
Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Approval Processes
  • 3. Flow Builder
Sales and Marketing Applications12%- Sales Productivity
  • 1. Accounts and Contacts
  • 2. Opportunities
  • 3. Leads
- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
Object Manager and Lightning App Builder20%- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
- Object Customization
  • 1. Custom Objects
  • 2. Record Types
  • 3. Fields and Relationships
Data and Analytics Management14%- Analytics
  • 1. Reports
  • 2. Dashboards
- Data Management
  • 1. Import and Export Data
  • 2. Data Quality
  • 3. Duplicate Management

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Salesforce Certified Administrator Sample Questions (Q13-Q18):

NEW QUESTION # 13
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?

Answer: B

Explanation:
Explanation
A Chatter private group is a type of Chatter group that allows members to share feedback andideas with each other in a secure and exclusive space; only members can see and post in a private group. It can be used by Ursa Major Solar to create a space for product owners to collaborate with just the product team by creating a Chatter private group and adding product owners as members. Using quick actions to log communication, configuring a Chatter public group, or adding activity history to document tasks are not solutions for creating a space for product owners to collaborate with just the product team; they either do not provide privacy or do not support collaboration.
References:https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5


NEW QUESTION # 14
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

Answer: A

Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help.salesforce.com/s/ar


NEW QUESTION # 15
The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers

Answer: A,D

Explanation:
Explanation
Themes are a way to customize the look andfeel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightningtheme only and cannot see custom themes.
References:https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5


NEW QUESTION # 16
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?

Answer: A


NEW QUESTION # 17
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

Answer: D

Explanation:
Explanation
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are afeature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to arecord, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals.
References:https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5


NEW QUESTION # 18
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